responsibilities :

Ensure smooth operations and service delivery for assigned customers.
Lead technical communication: presentations, on-site meetings, conference calls, online sessions.
Manage and coordinate customer inquiries, complaints, and escalations.
Analyze and document user requirements; support customers in preparing change requests.
Develop concepts and solutions for change and service requests, including effort estimates and, when needed, price negotiations.
Coordinate implementation, documentation, release planning, and occasionally perform deployments.
Plan and oversee customer installations and quality assurance.
Cooperate closely with product management, software development, application operations, and account management.
Provide product and technical support during sales activities.
Identify and drive process improvements.
Support incident, problem, and change management.
Maintain operational documentation and ensure service level monitoring/reporting.
Participate in cross-organizational customer teams and implementation projects for new services.

requirements-expected :

5+ years of relevant experience working at an airline or with an airline IT solution provider,
University degree in Computer Science or a related field, or equivalent qualifications with several years of experience.
Good understanding of airline operational processes or aviation-related domains.
Strong service orientation and excellent customer communication skills.
Experience in IT operations (complex applications) is desirable.
Strong analytical, conceptual, and problem-solving skills.
Excellent communication, negotiation, and stakeholder-management abilities.
High level of initiative, flexibility, and ability to work under pressure.
Ability to work independently as well as in interdisciplinary teams.
Business-fluent English (B2/C1).
Willingness to travel and to work on-site with customers internationally.
Readiness to work in a hybrid model - 2 days in the office in Gdańsk.

offered :

An international working environment, atmosphere that stimulates development.
Individual career path.
Lufthansa Group membership benefits.
Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 11:00.
Support for your passion for sports within the local activity group and co-financing Multisport cards.
Private medical care for employees and their family members.
Life insurance.
Stable employment under an employment contract.
Modern office in Oliwa – great location and comfortable workspace.
Atmosphere – small teams, high independence, real impact on the project.

benefits :