Product Delivery Manager/Lido

• Ensure smooth operations and service delivery for assigned customers.
• Lead technical communication: presentations, on-site meetings, conference calls, online sessions.
• Manage and coordinate customer inquiries, complaints, and escalations.
• Analyze and document user requirements; support customers in preparing change requests.
• Develop concepts and solutions for change and service requests, including effort estimates and, when needed, price negotiations.
• Coordinate implementation, documentation, release planning, and occasionally perform deployments.
• Plan and oversee customer installations and quality assurance.
• Cooperate closely with product management, software development, application operations, and account management.
• Provide product and technical support during sales activities.
• Identify and drive process improvements.
• Support incident, problem, and change management.
• Maintain operational documentation and ensure service level monitoring/reporting.
• Participate in cross-organizational customer teams and implementation projects for new services.

Optional

• An international working environment, atmosphere that stimulates development.
• Individual career path.
• Lufthansa Group membership benefits.
• Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 11:00.
• Support for your passion for sports within the local activity group and co-financing Multisport cards.
• Private medical care for employees and their family members.
• Life insurance.
• Stable employment under an employment contract.
• Modern office in Oliwa – great location and comfortable workspace.
• Atmosphere – small teams, high independence, real impact on the project.

• sharing the costs of sports activities
• private medical care
• life insurance
• flexible working time
• fruits
• corporate products and services at discounted prices
• integration events
• no dress code
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• extra social benefits
• holiday funds
• sharing the costs of holidays for kids
• sharing the commuting costs

We are seeking an experienced Product Delivery Manager for Lido Flight 4D to strengthen long-term customer cooperation and satisfaction. In this role, you will be responsible for technical and product-related communication, expert advisory, and the fulfillment of contractual commitments. Your work will directly support strong customer relationships and deliver real value through proactive and reliable support.

Lufthansa Systems