Informacje o stanowisku

responsibilities :

• Build, manage, own and set the direction of the global IT Knowledge Management Process
• Manage the creation, capture, organization of IT knowledge assets for enterprise use
• Coordinate with cross-functional organizations to align KM strategy with broader organizational learning strategies
• Develop a robust roadmap strategy for implementing cross-organizational knowledge management based on industry best practices, leveraging tools and process advancements
• Promote standardized KM tools (ServiceNow) and processes to facilitate knowledge sharing including exploration of AI usage opportunities
• Build and drive a culture of knowledge sharing within IT operations and serve as the advocate for KM initiatives within the organization
• Support the development and implementation of training on KM processes and tooling
• Create and review KPIs for adoption, usage of high-value KM content, summarizing benefits, outcomes, and improvement opportunities for the organization
• Ensure cross functional accountability for Knowledge Management resources and assume operational responsibility.
• Evaluate, revise, and continuously improve the KM Framework, workflow, and procedures as the organization scales

• 6+ years of current proven experience in implementing KM strategies
• Experience in collaboration on all hierarchy levels (Users, IT Expert up to Senior Management)
• Experience in building KM programs in the technology industry or within technical groups within a large, global organization
• Project management experience
• ITIL Process certificate (e.g. ITIL Foundation) or similar certificates

• Great collaboration and knowledge sharing spirit
• Stable employment in a company with an international environment
• Benefit package (private medical health care, multisport card, life insurance, social fund, fruits in the office, integration events, employee pension program)
• Work in a modern office located in Wrocław city centre (pl. Nowy Targ) or from your home (we meet at the office once a week)
• Excellent teamwork culture and friendly atmosphere

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events
• dental care
• corporate gym
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• holiday funds
• sharing the costs of holidays for kids
• employee referral program
• charity initiatives

Wrocław - Oferty pracy w okolicznych lokalizacjach