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Process Mining Expert page is loaded## Process Mining Expertlocations: Krakow, Polandtime type: Full timeposted on: Posted Todayjob requisition id: JR100130IAG GBS Poland sp. z o.o.Full time## IAG GBS (Global Business Services) a part of International Airlines Group (IAG).## IAG is one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 260 destinations across 91 countries each year.## IAG brings together leading airline brands Aer Lingus, British Airways, Iberia, Level, Vueling. These are supported by IAG Loyalty that spans all its airlines and beyond, offering the global currency Avios and including BA Holidays, and IAG Cargo which delivers vital goods and produce around the world. These businesses are complementary to its core airline businesses.## As the first airline group globally to commit to net zero by 2050, sustainability is a core part of IAG’s strategy.## IAG GBS drives efficiency and simplicity in providing centralised solutions in Finance Operations, Financial Planning and Analysis, Tax, Treasury, Audit and Airline services across IAG.## We are headquartered in Kraków. **Purpose of the role**At IAG GBS, we are committed to stay technologically advanced and deliver innovative solutions to maximize business value. Process Mining plays a key role in IAG GBS transformation strategy as it bridges the gap between data analytics and business process management, contributing directly to strategic decision-making. In this role you’ll have the opportunity to directly contribute to the success of our transformation journey, by enhancing operational, efficiency and leverage data-driven insights to optimize business processes. You’ll gain the ability to blend data analysis, business acumen, and process optimization skills. You’ll specialize in uncovering hidden patterns within operational data, enabling our business to make informed decisions for improving efficiency. In this role you will gain broad insight into the international aviation industry, whilst establishing and maintaining good working relationships with variety of internal and external stakeholders.**Responsibilities**## Accountabilities* Support the Process Mining Lead on the process mining use case demand management process.* Collaborate with Business Process Owners and various end users to understand their goals, objectives, and requirements to translate them into Process Mining requirements and use cases.* Design, implement, test and validates all dashboards, analyses and reports within Process Mining platform.* Lead business value workshops with process improvement and business teams and uses Process Mining to identify and qualify opportunities for operational and process improvements.* Recommend strategies to optimize processes, based on insights derived from Process Mining, including automation opportunities, reengineering processes, or redesigning workflows.* Create and maintain documentation related to Process Mining implementations, including processes, configurations, and insights for reference and future requirements, whilst continuously sharing knowledge and insights gained from Process Mining across business areas and OpCos to foster a culture of process improvement.* Build and manage the process mining community. Conduct training sessions and workshops to educate end users, process owners, and business stakeholders on how to use Process Mining effectively and interpret the insights it provides.* Develop and maintain a tracking mechanism of process mining benefits and adoption.* Perform first line issue management of queries and issues regarding running process mining use cases. Solve functional queries/issues and collaborate with Tech teams regarding technical queries/issues.* Track global process mining benefits and adoption.## Key Relationships/Interfaces**External:*** Operating Companies, Celonis**Internal:*** Finance Operations, Business Process Owners, IAG Transform (IT), other business areas.## Required Skills, Qualifications & Experience* Degree in finance, economics, business information systems or other business-related field.* Previous experience in process improvement, business analysis or technology consulting.* Strong analytical skills, especially in applying technology solutions to core business problems.* Proficiency in leading and facilitating workshops and executive meetings.* At least 5 years of relevant experience in a similar position (application/functional expert) in a global organization.* Proven experience with IT transformational projects and in facilitating design and validation workshops.* Ability to build, maintain and enhance collaborative business relationships, including with the OpCo and Operational teams.* Functional understanding of end-to-end Record to Report (RtR), Quote to Cash (QtC) and Source to Pay (StP) processes.* Functional and technical knowledge of SAP.* Demonstrated experience in process engineering and process improvement (Lean/Six Sigma), preferably within large scale financial transformation projects.* Working with and integrating broad areas within Finance and other Group Functions, therefore ability to switch between areas, and have both detail and a helicopter view.* Enthusiastic about processes, technology and data.* Willingness to travel (up to 20%).**Required Skills, Qualifications & Experience:****What we offer:**The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.The opportunity to work in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension and performance bonuses.We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.### Get in TouchIntroduce yourself to our recruiters and well get in touch if theres a role that seems like a good match.IAG GBS (Global Business Services) is part of International Airlines Group (IAG), one of the world’s leading airline groups, and the parent company of airline brands including British Airways, Iberia, Vueling, Aer Lingus, and LEVEL.IAG’s business model is unique. It is based on a light structure at the centre, with agile, empowered, and focused airline operating companies accountable for results, and a central platform providing a competitive advantage through scale and world-class expertise.As a key part of this central platform, we drive innovation, efficiency and simplicity across finance, procurement, technology, airline services, and group-wide systems across IAG.We are a knowledge-creation organisation, and we enable the Group to be at the forefront of innovation and sustainability, driving the future of the aviation industry.
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