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Process Mining Consultant
  • Gdańsk
Process Mining Consultant
Gdańsk, Gdańsk, Pomeranian Voivodeship, Polska
ERGO Technology & Services S.A.
25. 11. 2025
Informacje o stanowisku

Process Mining Consultant

Miejsce pracy: Gdańsk

Your responsibilities

  • analysing various insurance processes (e.g. claims, policy administration, shared services, etc.) to identify improvement potentials and process inefficiencies with the Process Mining tool Celonis
  • understanding root causes of process inefficiencies, identify relevant KPIs, and develop analysis requirements for Celonis through close collaboration with internal Business Owners and our Data Scientists
  • preparing, planning and managing national and international process mining projects, conduct value creation workshops, and present the most relevant insights to board management
  • quantifying the financial impact of identified improvement potentials and aligning measures to leverage these with other technologies, e.g. voice bots, AI, RPA, etc.
  • translating business needs into technical specifications and developing tailored process mining solutions for insurance processes, acting as a vital link between IT experts and business owners to ensure a thorough understanding of business processes, goals, and underlying data

Our requirements

  • fluent English (C1+)
  • university degree in Business Administration / Economics, Business Informatics, Insurance Management, or a comparable degree program
  • 3+ years experience in Process Improvement, Insurance Process Management, Insurance Consulting or a similar area and 3+ years experience in financial services, ideally insurance
  • a data-driven and critical mindset focused on continuous improvement – you enjoy challenging the status quo
  • comprehensive knowledge on processes, financial figures, legal requirements, and the business model of insurance companies

Optional

  • good written and spoken German skills
  • experience with process mining
  • experience in Celonis software
  • certifications in project or process management

What we offer

  • Lets be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
  • Lets be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
  • Lets be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
  • Lets be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
  • Lets be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
  • Lets be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • integration events
  • employee referral program
  • charity initiatives

ERGO Technology & Services S.A.

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGOs business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers future needs.

Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".

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