Bonprix wants to be at the forefront. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "cant do" into a "can do".
Łódź
Process Manager
ABOUT THE PROJECT:
Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation!
YOUR RESPONSIBILITIES:
- You will develop and implement international process management standards, optimize procedures, and validate business cases to improve customer satisfaction as well as in-house and service provider quality.
- You will establish process control, define KPIs, and integrate the voice of the customer.
- You will improve the customer journey by aligning and changing international process standards while managing to keep a balance between process, costs and impact on customers.
- CCM is transitioning to an international line organization. You will work in an international project setting with colleagues from France, Germany, Italy and Poland.
- If you like flat hierarchies and an international environment, youve come to the right place. We are in the middle of a transformation process that you can help shape.
OUR REQUIREMENTS:
- You have successfully completed a study or an apprenticeship with a commercial focus.
- You are proficient in process management, optimization methods, and are familiar with customer care processes.
- Furthermore you have a good understanding of KPIs and interdependencies.
- Also you are skilled in root cause analysis and deriving improvement options.
- Your have a minimum B2-level English proficiency.
- Very good project management skills.
- You have an entrepreneurial mindset, holistic thinking and you are a solution-focused team player with a focus on quality.
- You are well experienced and enjoy working in an intercultural team setup.
- You thrive to work in a high-paced, sometimes stressful, and changing environment.
- And you have a strong customer/user focus.
WHAT WE OFFER:
- Work in an international company.
- Stable employment under an employment contract.
- Private medical care package.
- Sports card at an attractive price.
- Life insurance on preferential conditions.
- Seniority awards.
Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now!