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Problem Manager with German Miejsce pracy: Kraków Technologies we use Expected ITIL About the project Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your responsibilities Problem Identification: Collaborate with various teams to identify and document recurring issues, incidents, or anomalies that affect service quality or business operations. Root Cause Analysis: Conduct thorough root cause analysis to determine the underlying reasons for recurring problems, ensuring a deep understanding of the issues. Problem Prioritization: Prioritize problems based on their impact on the organization and the potential benefits of resolution. Resolution Planning: Develop and implement action plans to address identified problems, including coordinating with relevant teams and stakeholders. Preventive Measures: Proactively establish preventive measures to eliminate or minimize the recurrence of problems, ensuring long-term solutions. Documentation and Reporting: Maintain detailed records of problems, root cause analysis, and resolution efforts. Provide regular reports to management and stakeholders. Collaboration: Collaborate with incident management, change management, and other ITSM (IT Service Management) processes to ensure coordinated problem resolution efforts. Continuous Improvement: Identify opportunities for improving service quality, efficiency, and stability, and drive initiatives to implement these improvements. Knowledge Sharing: Share insights and knowledge with relevant teams to enhance their problem-solving capabilities and prevent similar issues in the future. Training and Awareness: Develop and provide training and awareness programs for employees and team members on problem management best practices. Our requirements Bachelors degree in Information Technology, Business Administration, or a related field. Bachelors degree in a relevant field (such as IT, computer science, or business). Proven experience in problem management or a related role within IT service management. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Familiarity with IT service management frameworks, such as ITIL (Information Technology Infrastructure Library). ITIL Foundation Certification English and German language (Level C1) is a must have What we offer Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform. Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings. Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies. Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. Benefits sharing the costs of sports activities private medical care life insurance no dress code parking space for employees extra social benefits redeployment package employee referral program charity initiatives access to courses e.g. Excel, VBA, RPA, Customer Care unlimited access to Udemy Business free chat/call with a therapist Recruitment stages Interview with the recruiter Competency Tests/Language Verification Video call with a manager Final Decision Capgemini Polska Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).