Join to apply for the Problem Manager with French role at Capgemini

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Tasks

• Enables the effective operation of the Problem Management Process and oversees the Problem Management process delivery
• Performs proactive and reactive investigations protecting the client’s business and initiates actions to improve or correct the situation, ensures that customer’s business interests are maintained over and above those of any specific SDO, secures prioritization of problems from a business perspective
• Assures the analysis of aggregate incident data to identify key trends
• Ensures that cross-SDO problem investigations are conducted effectively, securing end-to-end Service Level Agreement, acts as escalation point in scope of root cause analysis process
• Produces high quality reports, coordinates associated management actions, shares root cause and known errors and other lessons learned across the regions and with service providers as appropriate
• Gets to the root cause of incidents and recommends actions to improve or correct the situation
• Facilitates the resolution of complex problems and root cause analysis requiring input from multiple functions/SDOs
• Manages or coordinates implementation of corrective actions, records residual business risk, and communicates high quality updates to all stakeholders
• Ensures high quality input into Known Error DB and KM systems
• Ensures active knowledge sharing among engaged parties, ensures mandatory compliance with and ongoing maintenance of the Known Error database, promoting it across SDOs and Service Domains
• Reviews the efficiency and effectiveness of the Problem Management function and processes on a periodic basis
• Reviews and updates operational Problem Management documentation
• Facilitates and leads operational and management oriented meetings
• Provides PM operational feedback to SDOs

Your Profile

• Ability to rapidly assimilate and process complex information streams and adapt according to rapidly changing circumstances
• Ability to influence the tasks needed to resolve high priority incidents
• Knowledge and utilization of ITSM, SNOW and other CapGemini tools used to
• Detailed ITIL awareness, ITIL Certification would be an advantage
• Excellent French communication skills, both written and verbal
• Ability to facilitate and coordinate technical Major Incident Restoration Team Meetings
• Ability to manage, track and coordinate Major Incident recovery activities across multiple supporting clients
• Ability to manage and collaborate with virtual teams
• Knowledge of Problem Management, Incident Management, and Change Management

What You’ll Love About Working Here

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. Capgemini Helpline offers therapeutical support and educational podcast "Let’s talk about wellbeing" available on Spotify
• Access to over 70 training tracks with certification opportunities on our NEXT platform. Free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings
• Hybrid working model after onboarding, with office and home office options and home office package details available from your recruiter
• Continuous feedback and ongoing performance discussions through our GetSuccess tool and transparent performance policy

Get to Know Us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Check our social channels: Instagram — @capgeminipl, Facebook — Capgemini Polska, TikTok — @capgeminipl.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. Capgemini addresses the full scope of clients’ needs, from strategy and design to operations, fueled by cloud, data, AI, connectivity, software, digital engineering and platforms.

Apply now!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at Capgemini by 2x

Other roles

• Service Management Incident / Problem Manager with German
• ESG Physical / Biodiversity Risk Senior Consultant with German
• Technical Project Manager (Market Service)
• Project Manager, ETO, Power Control Business
• Senior Infrastructure Automation Engineer