Problem Manager with French

Operating system

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world

• Enables the effective operation of the Problem Management Process and oversees the Problem Management process delivery;
• Performs proactive and re-active investigations protecting clients business and initiates actions to improve or correct the situation, ensures that customer’s business interests are maintained over and above those of any specific SDO, secures prioritization of problems from a business perspective;
• Assuring the analysis of the aggregate incident data to identify key trends;
• Ensures that cross -SDO problem investigations are conducted effectively securing end-to-end Service Level Agreement, acts as escalation point in scope of root cause analysis process;
• Produces high quality reports, coordinates associated management actions - shares root cause and known errors and other lessons learnt across the regions and with service providers as appropriate;
• Gets to the root cause of Incidents and recommends actions to improve or correct the situation;
• Facilitates the resolution of the complex problems and root cause analysis requiring the input of the multiple functions/SDO’s;
• Manages or coordinates implementation of corrective actions, recording of residual business risk, communicates high quality updates to all stakeholders;
• Ensures high quality input into KnownError DB and KM systems;
• Ensures that active knowledge sharing exists between all engaged parties, ensures mandatory compliance with and ongoing maintenance of the Known Error database and promoting it across SDOs and Service Domains;
• Reviews the efficiency & effectiveness of the Problem Management function and processes on a periodic basis;
• Reviews and updates operational Problem Management documentation;
• Facilitates and lead operational and management oriented meetings;
• Provides PM operational feedback to SDOs

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini Polska