We are looking for a dedicated Problem/Incident Manager who will join a project in an international consulting company.
Responsibilities:
- Drive Incidents & Problem tasks-forces and participate in decision Forums together with your team
- Drive and coordinate the activities aiming at efficient Problem resolution, both through mitigating actions and cross-functional root cause analysis
- Engage and communicate efficiently with relevant stakeholders to ensure quick restoration and operational stability
- Follow up on related Problems to secure permanent fixes, i.e. by driving and facilitating a forum for cross-unit improvements
- Be involved in strategies, development and improvement of Incident & Problem Management processes aligned with Bank’s strategies, principles and frameworks
- Coordinate tasks and deliveries within the capability team, lead and motivate cocreation and collaboration within the team with an emphasis on transparency and an open dialogue
- Be a role model leader, grow the team and ensure that deliveries and goals are met in a timely manner
- Empower and coach team members to grow and develop to be at their best
Experience and background:
- 3-5 years of solid experience in IT Incident & Problem Management within a similar regulated institution (banking, finance or similar)
- 2-3 years of leadership experience in a business role driving resolution in a fast-paced environment
- Exceptional stakeholder management skills, able to connect and collaborate with people and proven ability to get results through others
- Experience in driving Incidents and problem tasks-forces (superior level)
- Experience in preparing reports and other documentation (professional level)
- Demonstrated ability to adapt, respond to changes and drive actions at pace
- Dependable and willing to speak up – even if it is not convenient
- ITIL certification in Incident & Problem Management is preferred
Our offer:
- Location: 100% remote work (you must be based in Poland)
- Long-term B2B contract via Experis
- MultiSport Plus
- Group insurance
- Medicover Premium
- e-learning platform
