Principal Technical Writer, Intelligent Automation

Pega’s Technical Documentation team is seeking a Principal Technical Writer to enable Pega Community users in our world‑class technology. Providing technical content and various other assets to the Pega Community user base, this group works collaboratively with product owners, curriculum developers, and various subject matter experts.

We are service-oriented, collaborative, detail-oriented, and aim to create and maintain technical documentation and educational assets that users want to engage with. This user base includes seasoned developers as well as first‑time users of the Pega product line.

Picture Yourself at Pega:

As a Principal Technical Writer for Pega products, you will work cross‑functionally to document Pega Platform deployment process and system administration capabilities. You will generate documentation, in the form of knowledgebase articles and user guides, that addresses the needs of multiple audiences. You will work with stakeholders across the organization to write effective, use‑case‑based content.

What Youll Do at Pega:

• Work with a global multi‑functional team to design and implement comprehensive documentation for Pega Platform deployment and system administration capabilities within Pega products.
• Provide thought‑leadership in the design and implementation of technical documentation solutions.
• Evaluate Pega software products and provide feedback to improve internal functions and usability.
• Become well‑versed in the architecture, design, and implementation features of Pega software products.
• Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team, including the use of generative AI tools.

Who You Are:

An intelligent, motivated, and collaborative individual with exceptional communication skills. You have proven experience in documenting complex software products, and the ability to organize and present a range of technical material to a variety of audiences.

What Youve Accomplished:

• 5+ years of relevant experience working as a technical writer.
• Experience with documenting containerized, cloud‑based applications, including knowledge of Docker and Kubernetes.
• Experience with documenting job schedulers, queue processing, and database management.
• Experience in generating documentation in an Agile development environment.
• ficiency in DITA documentation tools and Git workflows.
• Effective collaborator who can provide constructive feedback diplomatically.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products.
• Continuous learning and development opportunities.
• An innovative, inclusive, agile, flexible, and fun work environment.
• Competitive global benefits program inclusive of pay, bonus incentive, and employee equity in the company.

Inclusion and Diversity

Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires.

Equal Opportunity Employer

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicants race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Job ID: 22842