Informacje o stanowisku

technologies-expected :

• Grafana
• Kibana
• Splunk

• Akamai
• Cloudflare
• Fastly
• CloudFront
• Python
• Bash

• We are currently looking for a Principal Support Engineer (L3, Edge Network).
• Working hours are Monday to Friday, 9:00 am to 6 pm, with the expectation of availability during critical incidents outside regular hours.

• Act as the 3rd-level escalation point for complex technical issues related to CDN and Edge Network products.
• Diagnose and resolve advanced issues involving caching, DNS, routing, load balancing, SSL/TLS, and web security.
• Take ownership of high-severity incidents (P1/P2) and drive resolution in collaboration with Engineering, Network, and Operations teams.
• Asist with root cause analysis (RCA) and contribute to preventive measures to reduce incident recurrence.
• Analyze traffic patterns, cache efficiency, and node performance to optimize content delivery.
• Support production changes, maintenance windows, and software upgrades.
• Provide technical guidance and mentorship to L1 and L2 Support Engineers.
• Maintain and improve internal documentation, runbooks, and troubleshooting guides.
• Participate in post-incident reviews and continuous improvement initiatives.

• 5+ years of experience in Technical Support, Network Engineering, or Systems Engineering.
• Strong understanding of CDN and Edge Network concepts (caching, PoPs, traffic routing).
• Solid networking knowledge (TCP/IP, HTTP/HTTPS, DNS, BGP, load balancing).
• Hands-on Linux/Unix administration and troubleshooting experience.
• Experience with monitoring and log analysis tools (Grafana, Kibana, Splunk, etc.).
• Ability to analyse complex incidents and work effectively under pressure.
• Strong communication skills in English (B2 or higher).
• Ownership mindset and strong problem-solving skills.

• Competitive compensation
• Flexible working hours and hybrid or remote options, depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family*
• Extra paid vacation and sick leave days*
• Support for life’s important moments and celebrations
• Language courses to help you connect and grow
• Modern, welcoming offices with snacks, drinks, and entertainment*
• Team sports and social activities*
• Benefits* may vary depending on your location.

• private medical care

Kraków - Oferty pracy w okolicznych lokalizacjach