We have an exciting global Account Director (Principal level) opportunity available in the EMEA region.

Based in Poland, the Account Director will be responsible for orchestrating Sabre relationships with non-airline customers across the world, such as Airports, Universities, and Governments. The role is responsible for developing the Sabre portfolio of products and services within these non-airline customers and prospects as well as meeting quantitative goals.

This includes, in particular, operating in a pursuit-leader function to define the appropriate solution being offered and managing the internal financial approval process and proposal generation in a disciplined, well-documented manner.

Key Accountabilities

• Managing the existing accounts and ensuring a relationship is maintained between Sabre and the customers.
• Act as a primary point of contact for those customers, ensuring satisfaction and retention.
• Liaising closely with the Sabre teams: Product, Delivery, Customer Care, Legal, and Finance organizations
• Meeting new business, contract renewal & revenue targets.
• Coordinate and contribute to RFP responses, ensuring alignment with prospect needs and internal capabilities.
• Managing customer expectations and ensuring customer service standards are met at all times
• Developing and maintaining relationships with decision makers and influencers both within customers and Sabre
• Demonstrating an understanding of the business and market challenges, and be able to articulate the company’s capabilities to address such challenges to progress opportunities that support customer/prospect needs.

Job Requirements

• Strong communication and presentation skills to represent Sabre value proposition.
• 3 to 5 years’ experience in customer relationship management.
• Commercial acumen
• Project management abilities to lead RFP responses from intake to submission, including scheduling calls, managing timelines, and coordinating internal reviews and approvals.
• Attention to detail for reviewing RFP documents, ensuring compliance with client requirements, and maintaining brand voice and formatting.
• Excellent written and verbal communication skills
• Fluency in English required. Additional languages are a plus.
• Ability to handle multiple projects/activities simultaneously is essential
• Advanced computer software skills
• Demonstrates these characteristics: Intellectual, Positive, Passionate, Engaging, Team work, Good work ethic.
• Detail oriented
• Education: Bachelor degree or higher
• Based in Krakow, Poland

Benefits

• Work arrangement: 3 chosen days from the office in a week
• Paid time off: Year-End-Break, Floating Holidays, Paid parental leave, Paid volunteer time
• Your money: My Benefit platform/Multisport card, Tax deduction, Employee Capital Plans, Baby Bonus, Say Thanks program
• Health and wellness: Luxmed VIP medical coverage, Foreign travel insurance, Employee Assistance Program, Mindfulness & meditation apps, Life insurance
• Career development: English & Polish lessons, Professional development, GCP learning and certification, Certification and tuition reimbursement, Our Communities
• And more: Car and bike parking, Fun & Relax zone, No dress code, Innovation Lab, Attractive Referral Bonus