Overview
Join to apply for the Principal Product Designer – Agentic AI role at Zendesk. Zendesk builds simple, customer‑centric software and is constantly innovating. Design is integral to everyday life at Zendesk, and we collaborate with Product Managers, Engineers, Content Designers, and Researchers across the globe.
Responsibilities
- Drive the design vision and strategy across high‑visibility product areas, aligning design with company goals and identifying emerging trends to keep the organization ahead of market shifts.
- Partner with senior leaders across Product, Engineering, and Research to drive customer‑centric decision‑making at scale, shape end‑to‑end product experiences and differentiate us in the market.
- Lead large, complex initiatives that impact multiple teams, navigating ambiguity to drive clarity and alignment while applying deep expertise in interaction and systems design to deliver thoughtful, scalable solutions.
- Translate complex design concepts into language that resonates with senior stakeholders – from leadership to our customers – and influences company direction.
- Set the bar for design quality, craft, and inclusive design practices, serving as a thought leader across the organization and elevating our team and design practice through mentorship and coaching.
Qualifications
- 8+ years of professional experience designing consumer or business SaaS applications.
- Proven track record of shipping complex products at scale and setting design vision for innovative products that require bold thinking and risk taking.
- Strategic mindset and exceptional craft in design work, with the ability to zoom in and out and translate vision into polished design prototypes.
- Experience prompting LLMs, working with generative AI, AI‑powered productivity tools, or an intense desire to learn.
- Skilled communication with the ability to influence, align, and build trust with cross‑functional stakeholders at all levels.
- Ability to own complex objectives in a fast‑paced environment, manage multiple priorities, and adapt to ever‑changing requirements and deadlines.
Benefits and Working Model
- Ownership of the projects you work on and freedom to put your ideas on the table.
- Being a part of defining new standards in an emerging space.
- Flexible working hours and the ability to work remotely; hybrid model with part‑week onsite requirement at the local office.
- Opportunity to learn and grow with a hardworking and passionate team.
Application
We invite forward‑thinking, ambitious & progressive people to join our growing team. Submit a link to your portfolio or work samples with your application. Please submit a link to your portfolio or work samples with your application.
Equal Opportunity Employer
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Accommodations
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request.
