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Praca na stanowisku Technical Services/Service Delivery

Technical Services/Service Delivery

Technical Services / Service Delivery will be a core role within company IT, encompassing both Service Delivery and Architecture. The role requires service management experience with a strong track record in service delivery, infrastructure, IT operations, project delivery, and process design. The individual needs to possess both business and technical acumen, be customer-focused, and able to engage with multi-discipline teams (both internal and external) to deliver change and achieve results in a globally dispersed organization.

The individual will have significant input into road map activities, technical architecture, and IT strategy.

This is a broad role working in a fluid environment. It offers a unique opportunity to help shape the IT organization.

Essential Qualifications, Training, and Experience:

• BSc in an IT-related field
• 5+ years in an IT managerial/leadership role
• Extensive technical knowledge in some or all of the following:
  • Citrix
  • Cloud
  • Storage
  • WAN
  • Networks, Firewalls, Routers
  • Servers & Virtualization
  • Group Policy and Domains
• Serve as a technical contact on projects
• Project management experience
• Creation, implementation, and adherence to policies and procedures
• Service delivery expertise

Desirable Qualifications, Training, and Experience:

• Relevant technical certifications
• Creativity and innovation
• Integrity, values, and ethics
• Customer focus
• Planning skills
• Results-oriented mindset
• Decision-making skills
• Problem-solving abilities

Personal Attributes required:

• Understanding the need for and practicing effective teamwork
• Ability to interact with IT and business personnel at all levels
• Ability to maintain a detail-oriented approach while multitasking in a fast-paced environment
• Ability to work under and deliver to continual deadline constraints
• Ability to work on own initiative and assume responsibility where appropriate
• Keen attention to detail
• Ability to maintain and manage strong vendor relationships to resolve problems and coordinate the delivery of IT products and services

Disclaimer

The above statements describe the general nature and level of work performed by personnel assigned to this classification. They are not exhaustive of all responsibilities, duties, and skills required. Personnel may be required to perform duties outside their normal responsibilities as needed.

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