Senior Technical Recruiter | UK/EU Recruiter

Location: Warsaw, Poland (Hybrid with occasional visit)

Project Type: Permanent

Mandatory Skills: D365 PP-Power Apps Technical, D365 PP-Power Automate Technical, D365 PP-Power Pages Technical

Job Description

• Expertise in implementation, customization, and configuration; setting up environments, CICD pipelines for deployment through Azure DevOps; implementing complex security requirements.
• L3 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems.
• Investigate and resolve escalated technical issues related to Microsoft Power Platform including Power automation, User Management, Environment Management, Platform Administration, monitoring.
• Collaborate with peers, senior support personnel, and development teams to address complex technical challenges and ensure timely resolution within established SLAs.
• Develop and maintain an in-depth understanding of Power Platform applications architecture and integration points.
• Stay updated on the latest product updates, patches and best practices to provide accurate guidance and support to end-users and colleagues.
• Conduct thorough analysis of recurring issues, system errors and performance bottlenecks to identify underlying patterns and trends.
• Contribute to the creation and enhancement of technical documentation, troubleshooting guides, and knowledge base articles.
• Share expertise and best practices with the support team to improve overall competency and efficiency.
• Foster strong working relationships with cross‑functional teams including development, infrastructure and business units to facilitate effective communication and problem resolution.
• Participate in regular meetings and discussions to share insights, coordinate activities and drive continuous improvement initiatives.
• Ensure that all changes adhere to established change management processes and compliance requirements.
• Provide ongoing support and guidance to users on complex system configurations and customizations.
• Leadership:
• Ability to give guidance to internal and external team members.
• Acting as functional and technical lead in area of competence.
• Functional management of team members in area of competence.
• Defining Standard operation procedures in alignment with client to improve operational stability.
• Customer Focus:
• Providing timely and accurate resolution of technical issues experienced by the users.
• Demonstrate a customer first approach to support.
• Identify and escalate severe issues which could cause production impact.
• Natural aptitude for trouble shooting and problem solving.
• Solid experience in a technical support environment.
• Excellent skills on managing queues.
• Will be the technical SPOC interacting with the client and also with L15 teams and COE teams.
• First escalation level for resolving operational incidents; On‑Call support is required within a rotation plan.

Skill Requirements

• German – at least B2 (C1 preferred)
• English – at least B2 (C1 preferred)
• MB200 Microsoft Power Platform Dynamics 365 Core
• MB400 Microsoft Power Apps Dynamics 365 Developer
• MB600PL 600 Microsoft Dynamics 365 Power Platform Solution Architect
• 8 to 10 years of Power Platform Dynamics Development Experience

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting