Informacje o stanowisku

Social network you want to login/join with:

Post-Implementation Consultant (Remote), Warsaw

Client:

Location: Warsaw, Poland

Job Category: Other

EU work permit required: Yes

Job Reference: c695ff7ead84

Job Views: 37

Posted: 23.01.2025

Expiry Date: 09.03.2025

Job Description:

The Role

Post-Implementation services are provided to our R&D customers after they have started using Veeva applications. Our purpose is to be our customers trusted partners and ensure that they leverage the additional value Veeva applications offer. Our Post-Implementation Team consists of over 50 consultants located in Hungary and Poland. Due to the rapid growth of our client portfolio, we are expanding our team every year and opening many career opportunities for our new and existing employees. We hire people from industry, tech, and consulting, which adds diversity to our team.

Are you passionate about technology but have never worked in the life sciences industry? Would you like to be an advisor to our customers? As a Post-Implementation Consultant, you will support a group of biopharmaceutical customers assigned to you. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customers requirements and meet the evolving needs of the industry.

To thrive in this role, you are likely a tech-savvy person. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills. We have lots of training to help you get up to speed on the knowledge part! If you are in doubt as to whether your experience matches the requirements or not, please do not hesitate to submit your application.

What Youll Do

1. Help to keep up to date and implement new features within the Veeva Vault suite
2. Work closely with customer business and IT staff to understand their requirements
3. Think critically to help design the solution your customers request as well as the solution they have not requested but they might need
4. Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
5. Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
6. Drive change management methodology at our customers switching from on-premises to SaaS solutions

Requirements

1. 4+ years of experience with configuring, supporting, and implementing software solutions
2. Experience in working in customer-facing roles and managing customer expectations
3. Excellent verbal and written communication skills in English
4. At least a Bachelor’s degree or years of experience in relevant fields, ideally in STEM (science, technology, engineering, and mathematics) or other similar
5. This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position

Nice to Have

1. Proficiency in additional European language(s)

Perks & Benefits

1. Allocations for continuous learning & development
2. Health & wellness programs

#RemotePoland

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability, and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us.

Warszawa - Oferty pracy w okolicznych lokalizacjach