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HSBC Service Delivery (Polska) Sp. z o.o. is HSBCs global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services - our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose - Opening up a world of opportunity - explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
UK Technology Portfolio Office is a world-class Centre of Excellence that drives oversight and reporting of change delivery across a $300m portfolio. Our ethos is to simplify, streamline and automate processes to ensure consistent reporting, governance and control of delivery health, cost and capacity.
Working with delivery teams located across the globe means we have large variations in our ways of working, processes and tooling. The UK Technology Portfolio Office also acts as a central function delivering organizational change and transformation aligned with the group wide initiative of building a more simple and agile organization.
What you’ll be doing:
- Proactively manage delivery issues affecting capability execution.
- Proactively identify and manage Dependencies, Risks and Blockers.
- Monitor metrics and controls relating to Agile deliveries across the entire change portfolio for UK Technology.
- Conduct proactive analysis of data to highlight any trends or issues with data quality.
- Implement preventative measures within the portfolio to reduce delivery risk.
- Act as the escalation point across all VS within the portfolio for resourcing interlock, dependency resolution, prioritisation agreements etc.
- Proactively identify and break down barriers and silos between teams, VS and Business Lines.
- Work with VS Technology leads and CIOs to upkeep overall health of the UK portfolio.
- Support ad-hoc requests for data extraction, analysis or reporting as well as support and advise Value streams on ways of working and tooling in adherence to central guidance.
You’re a great candidate if you have these:
- Strong experience in working with Jira, Confluence.
- Knowledge and understanding of Agile framework and principles.
- Strong autonomy and analytical skills to bring added value on MI production and enable decision making for the key stakeholders.
- Ability to liaise with large numbers of stakeholders from local, regional and global teams and drive the right behaviour and frame questions in the right way to find the information requested or follow-up multiple queries that can last over time.
- Excellent oral communications skills to manage meetings, to listen and collect feedback and to report effectively
- Excellent written communication skills to manage updates that need to be shared with senior leaders and wider stakeholder groups.
- Ability to prioritise work within competing demands, to successfully deliver services to agreed levels in a diverse and constantly changing technical and business environment.
What you’ll get with us:
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Free parking
Youll achieve more when you join HSBC.
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test
- Telephone screen
- Job interviews with the hiring managers
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: hr.krakow.pl@hsbc.com.
Seniority level
Employment type
Job function
- Information Technology
- Industries
- Financial Services and Banking
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