Portfolio Customer Success Manager (Pharma/MarTech)

Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and Life Science companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The companys solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.

At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.

With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well‑positioned to serve our diverse clientele.

Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.

Role description

As a Portfolio Customer Success Manager, you will play a critical role in helping our clients succeed with our SaaS platform eWizard, as well as additional services. You will act as a trusted advisor, driving adoption, satisfaction, and long‑term value through guidance and hands‑on support.

Responsibilities

• Act as a strategic partner to clients, guiding them through digital transformation efforts, sharing market trends and best practices, and leveraging the entire product and service portfolio to achieve maximum benefits.
• Represent the voice of the customer to internal teams.
• Provide expert advice on the total Viseven product and service portfolio and ensure clients fully understand and utilize these solutions.
• Coordinate initiatives across the portfolio, managing day‑to‑day communication and keeping stakeholders aligned, measuring progress and ensuring customer satisfaction.
• Drive adoption of the platform and new ways of working through onboarding support, ongoing guidance, and consultancy during the post‑onboarding period.
• Identify new opportunities by uncovering gaps, pain points, and converting them into opportunities; support the Sales team during the scoping of qualified opportunities.
• Perform regular status reviews, measuring performance against agreed KPIs, sharing feedback with stakeholders, and addressing any gaps.
• Collaborate with internal teams—delivery, product, support, and account teams—to ensure a seamless customer experience.

Required Hard Skills and Experience

• Experience in Customer Success or Account Management, ideally in a B2B SaaS or digital services environment.
• Strong client engagement skills with the ability to work at both strategic and operational levels.
• Project management capabilities focused on driving outcomes and coordinating across multiple teams.
• Excellent communication and relationship‑building skills, with a proactive, solution‑oriented mindset.
• Understanding of the pharmaceutical industry and digital transformation trends is a plus.
• Comfort with data and KPIs, with the ability to analyze trends and identify areas for improvement.
• Languages: English – Fluent / Advanced.

Soft Skills

• Proactivity, curiosity, and eagerness to learn.
• Adaptability and comfort navigating change.
• Strong listening skills and clear, empathetic communication.
• Team player who collaborates across functions.
• Confidence in giving and receiving feedback.
• Ability to handle complexity, resolve conflicts, and keep things moving forward.

What we provide

• Competitive Compensation: Regular performance‑based salary and career development reviews.
• Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
• Career Growth: Opportunities for professional and career advancement.
• Paid Time Off: 18 business days per year (20 business days after two years of service).
• Sick Leave: Non‑documented: four business days per year; documented: twenty business days per year.
• Family Leave: Three paid business days for marriage, childbirth, or bereavement.
• Medical Insurance: Comprehensive coverage.
• English Courses: Learning opportunities to improve your language skills.
• Professional Development: Participation in forums and conferences.
• Corporate Events: Regular team‑building activities and events.
• Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.

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