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Join Our Team as a Polish-Speaking Sales Team Leader in Gdańsk!
Position: Sales Team Leader with Polish
Location: Gdańsk, Poland
Work Model: Fully on-site
Employment Type: Full-time
Are you an inspiring leader with a passion for sales? We are seeking a Polish-Speaking Sales Team Leader to join our dynamic team in Gdańsk and drive success in our sales operations!
What You will Do:
Performance Management: Continuously review and manage absenteeism and attrition for all Sales Advisors, ensuring return-to-work and exit interviews are conducted.
Monitor Performance: Oversee the work performance of all Sales Advisors and conduct quarterly performance reviews, along with monthly one-on-one meetings.
Recognition and Rewards: Ensure Advisors are recognized and rewarded for their outstanding achievements.
Goal Direction: Provide clear guidance aligned with the teams sales goals and foster open, two-way communication.
Team Environment: Cultivate a supportive and team-oriented environment where Advisors take pride in their work.
Employee Satisfaction: Implement and review actions from employee satisfaction surveys.
Coaching and Development: Coach, motivate, and develop Sales Advisors, offering opportunities for skill expansion and career growth.
Call Monitoring: Monitor Advisor calls to ensure quality and adherence to standards, whether via deskside or remote.
Client Communication: Ensure timely communication of any client or campaign issues to the Operations Manager.
Client Satisfaction Improvement: Take appropriate actions to enhance client satisfaction survey scores and implement GOS processes.
Who Were Looking For:
Language Skills: Excellent communication skills in English and C2 Polish.
Leadership Experience: At least 1 year in sales operations or team leading (ideally in B2B), managing both internal and external stakeholders.
BPO/Contact Centre Experience: Minimum of 3 years in a BPO or contact center environment.
Dynamic Personality: A vibrant and resolute personality to effectively lead and coach a team.
Sales Operations Knowledge: Strong understanding of B2B sales operations and experience with sales KPIs.
Adaptability: Ability to thrive in a fast-paced international environment, with a drive to make an impact and share best practices.
Time Management: Effective prioritization and time management skills, especially under pressure.
What We Offer:
Collaborate with Top Brands: Opportunity to work with leading brands in the market.
Competitive Compensation: Attractive remuneration package.
Healthcare Benefits: Access to private medical healthcare.
Engaging Role: Play a key role in shaping B2B sales for major partners.
Professional Development: Ongoing opportunities for professional growth.
Relocation Support: Assistance available if needed.
Dynamic Team: Join a dedicated and motivated team.
Modern Office: Work in a modern environment in Oliwa, equipped with advanced workstations, free beverages, and fresh fruit.
Ready to lead and inspire a high-performing sales team? Apply now to become a vital part of our Gdańsk team! Your journey to impactful leadership starts here!