Overview

Polish & German Action Coordinator-Work in Ghent, Belgium

Join our international clients dynamic team in a fast-paced environment where collaboration knows no borders. Embrace a multicultural workplace that values diversity and fosters a sense of family among colleagues. As a multilingual Action Coordinator, youll play a pivotal role in ensuring our customers receive unparalleled support during breakdown situations, leaving a lasting impression of satisfaction with our brand.

This is a hybrid role with onsite component in Ghent, Belgium.

Responsibilities

• Act as the primary liaison between customers, drivers, and dealers to swiftly resolve breakdown issues and facilitate vehicle uptime.
• Manage breakdown cases across Europe, communicating fluently in the customer-s native language and efficiently navigating designated systems for essential information.
• Prioritize customer needs and adhere to established breakdown processes with meticulous attention to detail.
• Demonstrate exceptional communication skills and a customer-centric approach in all interactions.
• Foster a positive, proactive attitude, continually striving to exceed expectations and contribute to team success.
• Embrace a culture of continuous learning, supporting team development and sharing knowledge.
• Maintain flexibility to work within a rotational shift system.

Qualifications

• Customer-centric mindset with a positive outlook and strong communication abilities.
• Motivated to excel and eager to contribute to a collaborative team environment.
• For this position, one (either number 1 or number 2) of the following language combinations is required:
• 1. Highly proficient in English with at least two of the following languages: Polish, Czech, Lithuanian, German. Other Eastern European languages are considered a plus.
• 2. Highly proficient in English with the knowledge of French, German and Dutch (all four languages).
• Willingness to adapt to a flexible shift schedule.
• 1-month accommodation is offered by the company as relocation assistance for those moving from outside of Belgium.

Benefits & Other Info

• Competitive salary with additional benefits such as meal vouchers, transportation assistance, and shift allowances.
• Access to well-being services to support overall health and wellness.
• Opportunities for career advancement within an international organization.
• Emphasis on work-life balance in a supportive environment.
• 10 public holidays, 20 days of legal leave.
• Hybrid working mode after the initial onsite training period.