Informacje o stanowisku

Poland - Onsite Spanish-Speaking Customer Advisor (Warsaw)

Client: CBT

Location: Warsaw, Poland

Job Category: Other

EU work permit required: Yes

Job Reference: 9702e792b119

Job Views: 8

Posted: 23.01.2025

Expiry Date: 09.03.2025

Job Description:

Position: Onsite Spanish-Speaking Customer Advisor

Location: Warsaw, Poland

Industry: Web Services

Language Requirements: Fluent Spanish + B2 English

Prior Experience: Preferred, but not required

Salary & Benefits: Competitive salary, career development opportunities, and more.

Job Overview:

We are looking for a Spanish-Speaking Customer Advisor to join our team in Warsaw, Poland . This is an onsite position, so you will be working from our office in Warsaw. The ideal candidate will be fluent in Spanish and have B2-level English proficiency . Prior experience in customer service is preferred but not essential—training will be provided. This role is perfect for individuals who enjoy delivering exceptional customer service and assisting Spanish-speaking clients in a dynamic work environment.

Key Responsibilities:

• Customer Support: Provide top-tier customer service to Spanish-speaking clients via phone, email, and live chat.
• Issue Resolution: Resolve customer issues promptly and efficiently, ensuring a positive experience for each customer.
• Product Knowledge: Stay updated on the company’s web services to offer accurate support and assistance to customers.
• Order Management: Assist customers with placing, updating, and tracking orders, and support them with any web service-related inquiries.
• Technical Assistance: Provide basic technical support to customers, guiding them through our digital platforms (training provided).
• Collaboration: Work with internal teams to solve customer issues and continuously improve the customer experience.
• Customer Feedback: Gather and report customer feedback to help improve products and services.

Requirements:

• Fluent in Spanish: Native or near-native proficiency in both written and spoken Spanish.
• B2 English Proficiency: A solid command of English for internal communication and documentation.
• Customer Service Experience: Prior experience in customer service is a plus but not required. We are ready to train the right candidate.
• Communication Skills: Strong written and verbal communication skills to engage effectively with customers and team members.
• Problem-Solving Abilities: Ability to resolve customer inquiries effectively and efficiently.
• Self-Motivation: As this is an onsite role, the candidate must be comfortable working in the office environment and collaborating with team members.

Documents Accepted:

• EU ID
• Residence Permit
• Refugee Certificate (if applicable)

Note: Only candidates who are eligible to work in Poland will be considered. Student visas are not accepted for this role.

Relocation:

No relocation support will be provided. Candidates must already be residing in Warsaw or the surrounding area.

What We Offer:

• Competitive Salary: A salary based on your experience and qualifications.
• Career Development: Opportunities for professional growth and advancement within the company.
• Office Environment: Work in a dynamic and collaborative office environment in Warsaw.
• Health & Wellness: Benefits package, including health insurance.
• Team Environment: Join a vibrant, international team that values collaboration, creativity, and growth.

How to Apply:

If you are a motivated individual with fluency in Spanish and English , we would love to hear from you! Please submit your resume and cover letter explaining why you’re excited about this opportunity.

Warszawa - Oferty pracy w okolicznych lokalizacjach