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Platform Services Manager Miejsce pracy: Kraków Technologies we use Expected Google Cloud Platform Operating system Windows About the project We are looking for an experienced Platform Services Manager to join our team. In this role, you will drive the development of Platform Services toward improved resilience, cost-effectiveness, and optimized capabilities utilization. You will collaborate daily with Service Management, DevOps, Data Engineering, Software Development, Financial Operations, and Platform Leadership teams. Your mission will include contributing to SRE culture, advancing Platform Services toward a mature operating model, and managing services deployed primarily in Google Cloud Platform (GCP) within a multi-cloud and hybrid environment. Sounds like your kind of challenge? Your responsibilities Drive uplift of Platform Services to meet internal standards and industry best practices for Service Resilience Contribute to the development of an operating model for Platform Services management Provide requirements for technical teams to develop tools for managing Platform services and infrastructure (software frameworks, dashboards, AI-based applications) Collaborate with Service Management to improve processes for change, incident, and problem management, as well as DevOps frameworks and tooling Apply SRE principles to enhance system performance; act as Incident Manager when required Drive adoption of automation, AI, and productivity tools across Platform engineering teams Note: Detailed project information will be shared during the recruitment process. Our requirements Ability to navigate IT Service Management processes in large, regulated organizations Strong understanding of SRE practices and principles, with proven contributions in IT Services Observability, Resilience, SDLC, and ITSM Deep knowledge of cloud platforms, especially Google Cloud Platform (GCP) Understanding of vulnerability management, cybersecurity, and compliance frameworks Familiarity with IT and Business architecture functions in large organizations Knowledge of financial and organizational aspects of IT services: budgeting, cost management, project planning, and strategic planning Strong analytical, problem-solving, and communication skills Proven experience using automation and AI to improve IT management processes This is how we organize our work This is how we work at the clients site agile scrum This is how we work on a project Continuous Deployment Continuous Integration issue tracking tools What we offer Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.) Hybrid work setup – remote days available depending on the client’s arrangements Collaborative team culture – work alongside experienced professionals eager to share knowledge Continuous development – access to training platforms and growth opportunities Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more High quality equipment – laptop and essential software provided Benefits sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference. Mindbox Sp. z o.o. At Mindbox, we connect top IT talents with technology projects for leading enterprises across Europe. Our focus is on matching your skills with work that matters – projects that use modern tech stacks, solve real business challenges, and give you space to grow. By joining us, you’ll deliver technology solutions for well-known brands, supported by the Mindbox team that values knowledge-sharing and continuous development. We make sure you have the tools, flexibility, and guidance to do your best work – and to keep moving forward in your career.