Informacje o stanowisku

ZAKRES OBOWIĄZKÓW:







Job scope:

• Monitor and optimize all customer interactions across digital channels (web and mobile) to ensure a seamless journey that drives satisfaction, loyalty, and advocacy Own the platform roadmap for web and app, managing backlog, prioritizing UX and performance enhancements, and aligning with business objectives
• Oversee daily content operations, including product catalogue management, translations, imagery, tagging, and SEO structure
• Collaborate with PIM and digital data teams to maintain content accuracy and consistency
• Partner with marketing, CRM, and e‑commerce teams to support campaigns, activations, and customer engagement initiatives
• Implement test‑and‑learn cycles (A/B testing, heatmaps, click maps) to continuously optimize content and user experience
• Define and track key metrics for digital conversion, engagement, and overall CX performance
• Shape the CX vision and roadmap, driving omnichannel initiatives that integrate digital and physical touchpoints
• Lead and mentor the CX team, managing external vendors and fostering cross‑functional collaboration.
• Establish governance frameworks and measurement standards to ensure consistent delivery of customer‑centric strategies

• 8+ years of professional experience in digital business environments, with a strong focus on retail and e-commerce
• Demonstrate advanced digital literacy and a refined UX/UI sensibility, ensuring user-centric design and seamless customer experiences
• Apply data analysis expertise to interpret performance metrics, drive insights, and support informed decision-making
• Lead and coordinate complex initiatives through effective project management and cross-functional collaboration
• Communicate clearly and persuasively across diverse stakeholders, maintaining alignment and trust
• Operate with an agile mindset, thriving in fast-paced, dynamic settings while adapting to evolving priorities
• Solve problems with creativity and precision, balancing innovation focus with attention to detail
• Utilize solid knowledge of CMS, PIM, analytics platforms, and UX/UI fundamentals to optimize digital processes
• Ensure data accuracy, attribution integrity, and manage multilingual content workflows to support global operations
• Champion continuous improvement by integrating analytical thinking, innovation, and best practices into everyday work
• Fluency in both Polish and English

• Work in a leading retail organization trusted across Europe
• Competitive salary, career growth, and comprehensive benefits
• Discounts on company products
• Continuous learning through training, courses, and webinars
• Opportunities to improve language skills and collaborate internationally
• Loyalty rewards, including jubilee awards, extra days off, and special discounts
• A supportive, knowledge‑sharing work culture

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