Join to apply for the PL - Warranty Specialist role at BYD EUROPE

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About the role

The Warranty Specialist Passenger Cars is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class and high efficiency warranty operation.

Responsibilities

• Verify warranty reports and process warranty reimbursements according to the warranty operations management policy.
• Collect warranty-related information, analyze data, and prepare reports.
• Address warranty inquiries and explain policy details to service partners.
• Inspect abnormal warranty cases, conduct regular audits, and support the continuous improvement of warranty processes.
• Manage warranty parts, including auditing and handling parts for disposal.
• Assist in special events, material verification, and warranty-related processes.
• Organize and deliver on-site warranty business training sessions in collaboration with relevant stakeholders.
• Perform other tasks as assigned by the line manager.

Your profile

• Bachelors degree or higher in a relevant field (engineering, business, or related studies).
• Minimum 5 years of work experience or more.
• Strong written and verbal communication skills in Polish and English.
• Eagerness to learn, with strong cross-cultural communication skills and the ability to work collaboratively across functions.
• A proactive attitude, with the ability to handle pressure and meet deadlines in a dynamic work environment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Motor Vehicle Manufacturing