Informacje o stanowisku

PIM Application Expert

The Application Expert in the PIM team is the link between the users of our PIM application and the PIM developers. This role analyses questions coming from users related to PIM tools, provides support regarding functionalities of our PIM application, data & content management, recognizes issues, service requests, change requests and suggests improvements. The PIM Application Expert closely works with PIM developers, Product Owners, and PIM application users from various departments and locations, also supporting activities related to quality assurance as part of our scrum development process.

Main Responsibilities:

1. Supports end user requests including access management and issues with our PIM solution;
2. Gives advice and supports users in their requests related to our PIM solution;
3. Analyses and sets priority on all user requests;
4. Checks if the solution matches the request;
5. Escalates (when needed) incidents to the other IT departments and makes sure that incidents are properly managed;
6. Tests new PIM features and accuracy of bug corrections;
7. Proactively suggests changes in order to improve the system/process;
8. Manages communication with users and stakeholders;
9. Follows data governance standards;
10. Complies with IT quality policy;

Qualifications & Skills:

1. Experience working in a data related field or application support is a plus;
2. Excellent problem-solving skills;
3. Analytical skills;
4. Ability to diagnose and solve application issues;
5. Understanding of JavaScript is a plus;
6. Experience with PIM tools (e.g. Stibo STEP, AKENEO, etc.) is a plus;

Personal Characteristics/Behavioral Traits:

1. Team player, able to work effectively with various reports end users, but also to work independently (if needed), to contribute to the overall team success;
2. Good interpersonal communication skills;
3. Autonomy and good organizational skills;
4. Curiosity and good learning ability;
5. Able to lead root cause investigations and analysis.

Benefits:

1. Sharing the costs of sports activities;
2. Sharing the costs of foreign language classes and professional training;
3. Private medical care;
4. Life insurance;
5. Holiday funds;
6. Christmas gifts;

If the above job description interests you and you think you are a good fit, apply now! We look forward to receiving your application.

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