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BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,500 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry.
BigTime is a private equity-backed company, headquartered out of Chicago, with offices in Chicago, Boston, Phoenix and most recently, expanding internationally to the European market. We are looking for a Quality Assurance (QA) Engineer to join our European QA team . As our QA Engineer, you will create and execute test plans, and ensure a high-quality experience for our customers. The ideal candidate has a passion for quality and testing, a strong understanding of QA best practices, experience with manual and automated testing, is extremely curious, and has a “can-do” attitude. As a QA engineer, you will be responsible for driving customer confidence by assuring the quality of BigTime’s current and future products. We are on a journey of “shifting left” and you will play a big part in our success in making quality fundamental across our software development process.
Hybrid work schedule - most teams in office 2-3 times a week .
Flexible employment type (Contract of employment or B2B) .
Private healthcare .
Write detailed bug reports that include clear descriptions of the issue with pre-conditions, reproduction steps, screenshots, videos, etc. Collaborate directly with product managers, UX designers, and software engineers to understand system requirements, use cases, and performance considerations. Define, develop, and implement quality assurance practices, procedures, and test cases and test plans.
Work with the support organization to triage and reproduce customer-reported issues and ensure root causes and not just symptoms are identified and resolved.
Communicate and escalate unacceptable risks to quality with assigned Scrum team and management.
3-5 years in Quality Assurance, with a solid understanding of QA principles and practices.
~ Familiarity with Agile methodologies and tools such as Jira, Confluence, and test case management systems, along with experience in multi-location team environments.
~ Technical Skills:
~ Proficient in HTML (including Chrome DevTools), JavaScript, SQL (we use PostgreSQL) and document databases, and API testing tools (Postman, Swagger), Linux command line.
~ Bonus points if you are comfortable working with integrations to accounting and CRM systems, preferably SaaS.
~ Strong verbal and written communication skills for both technical and non-technical audiences.
~ Test Automation: Any experience with QA test automation frameworks is a nice-to-have.