Informacje o stanowisku

CBRE Business Services Organisation (CBRE BSO) is a part of CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

People Service Centre Senior Administrator

About the Role:

The People Services Administrator will provide advanced People administration support, in all areas of employee life cycle processes and will be a Subject Matter Expert (SME) in those key process areas.

What You’ll Do:

1. Be the point of contact for advanced or complex People queries, managing the enquiry from contact through to closure, including inbound Payroll queries via email or SNOW.
2. Providing accurate and timely information to employees and managers regarding People policies, People systems, and People programs.
3. Ensuring service is delivered in a controlled way by logging & tracking all queries & transactions in the case management system, ensuring the employee and/or line manager is provided with regular status updates.
4. Be familiar with service level agreements (SLAs) and ensure requests are responded to within the agreed SLA.
5. Providing Support for critical activities and other People Projects, such as Annual Salary Review, Bonus processes or semi-annual promotion processes.
6. Participation in various Payroll / People Projects as required.
7. Actively supporting management in the identification and implementation of continuous service improvement initiatives.

What You’ll Need:

1. Degree educated in similar field preferred.
2. Previous experience working with a Core HR System, preferably Peoplesoft.
3. Previous experience in a Shared Services environment, using a case management tool.
4. Exceptional customer service skills with a professional telephone manner.
5. High level of accuracy and attention to detail.
6. Excellent written and verbal communication skills.
7. Strong organization and prioritization skills.
8. Proficiency in PC/database skills, including Microsoft Office.

Company benefits and perks:

1. Stable employment conditions.
2. Career advancement program.
3. Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace.
4. Wellbeing actions including health and leisure initiatives (sport interest groups).
5. Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach).
6. Attractive package of benefits including private medical healthcare, life insurance, multisport card and MORE.
7. Experience growing in multilingual community where diversity is cherished.

Why CBRE Business Services Organization (BSO)

1. When you join CBRE Business Services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
2. At CBRE- Business Services Organization (BSO), our ambition is for growth creating the space for dynamic colleagues to build a non-linear career path.
3. CBRE Business Services Organization (BSO) fosters a culture where we share commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational.

Please include the following statement in your application: "I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)."

As part of our commitment to compliance and ethical business practices, our company has implemented internal reporting procedures in accordance with the Whistleblowers Protection Act of June 14, 2024. Detailed information regarding our internal reporting procedures can be found on our company website .

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

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