People Services Operations Team Supervisor – EMEA

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About Astellas

Astellas is a progressive health partner delivering value and outcomes where needed. We pursue innovative science focusing on areas of greatest potential and develop solutions where patient need is high, often in rare or under‑served disease areas and in life‑threatening or life‑limiting diseases and conditions. We work directly with patients, doctors and health‑care professionals on the front line to ensure patient and clinical needs guide our development activities. Our global vision for Patient Centricity supports the development of innovative health solutions through a deep understanding of the patient experience, creating a patient‑centric culture across all staff and teams. We collaborate closely with regulatory authorities and payers to find new ways to ensure access to new therapies, delivering insights and real‑world evidence to inform the best decisions for patients and caregivers. Beyond medicines, we support stakeholder communities to drive initiatives that improve awareness, education, access and standards of care. Our Global Capability Centres (GCCs) in India, Poland and Mexico enhance operational efficiency, resilience and innovation, enabling timely responses to business demands.

The Opportunity

As a People Operations Regional Team Supervisor, you will lead the delivery of high‑quality HR services across EMEA. Your role ensures smooth HR operations, compliance and an excellent employee experience. You will manage a team of People Operations Advisors, act as an escalation point for complex cases, and collaborate with HR teams to embed governance standards. This leadership role helps design and implement our HR Services model, drive process improvements and use data to enhance service delivery.

Hybrid Working

Astellas recognises the importance of balancing work and home life, offering a hybrid working solution that allows time to connect with colleagues in person at the office alongside the flexibility to work from home, optimising the productive environment for you to succeed.

Key Activities For This Role

• Oversee day‑to‑day HR operations across the region, ensuring seamless execution of hire‑to‑retire processes.
• Manage employee queries across multiple channels (chat, email, phone, ticketing system).
• Act as escalation point for complex issues, ensuring timely and compliant resolution.
• Lead and develop a team of Advisors, managing workload and performance.
• Collaborate with regional HR teams to ensure consistent standards and local compliance.
• Monitor adherence to global governance and resolve deviations.
• Support change management and training for new processes.
• Ensure data accuracy in HR systems for reporting and analytics.
• Provide guidance to managers and employees on HR policies and procedures.

Essential Knowledge & Experience

• Extensive experience in HR operations, ideally in a shared services or contact centre environment.
• Previous supervisory experience or readiness for a step‑up into leadership.
• Strong knowledge of HR processes, employment law and data privacy regulations.
• Proven ability to manage SLAs, KPIs and drive continuous improvement through data analysis.
• Experience with case management platforms (e.g., ServiceNow, SuccessFactors).
• Excellent communication, problem‑solving and stakeholder management skills.
• Ability to work in a fast‑paced, global environment with a proactive mindset.
• Advanced proficiency in English; additional languages are an advantage.

Education

• University degree in Human Resources, Business Administration or equivalent.

Additional Information

• This is a permanent, full‑time position.
• This position is based in Warsaw (Poland).
• The role is based in our Global Capability Centre in Warsaw, Poland, with hybrid working. Some office presence is expected and flexibility may be required in line with business needs. Candidates must be located within a commutable distance of the office.

We are an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIns support team through LinkedIn Help.