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The Hub ensures a seamless employee experience by efficiently managing a high volume of employee queries and lifecycle transactions through related TPO systems. The key objectives include continued process improvement and standardization across the region.

What You Will Be Doing

• Address inquiries from employees and TPO colleagues, resolving issues through The People Office Support Center (TPOSC)
• Deliver exceptional customer service, ensuring all inquiries are managed professionally and efficiently within established service level agreements (SLAs)
• Handle substantial volumes of employee lifecycle transactions, ensuring data quality and adherence to pre-defined processes (e.g., preparation of employment documents)
• Assist in researching, escalating, and resolving operational issues related to Workday and other systems
• Propose and implement process improvements within your area of expertise
• Utilize your knowledge of TPO systems and MS package tools to drive process automation
• Easily adapt to changes, especially those related to new TPO systems
• Build networks across various functions and locations by participating in diverse projects

What Do You Need

• Meticulous attention to detail, accuracy, and excellent data entry, organizational, and prioritization skills
• Strong organizational skills and the ability to consistently follow up on tasks
• Exceptional customer service, problem-solving, and multi-tasking abilities
• Experience in a back-office and international environment, with a global mindset
• A keen interest in technology and the latest developments in the TPO area

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources

Industries

• IT Services and IT Consulting
• Financial Services

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