Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

General Equivalency Diploma

The Hub ensures a seamless employee experience by efficiently managing a high volume of employee queries and lifecycle transactions through related TPO systems. The key objectives include continued process improvement and standardization across the region.

What you will be doing:

• Address inquiries from employees and TPO colleagues, resolving issues through The People Office Support Center (TPOSC).
• Deliver exceptional customer service, ensuring all inquiries are managed professionally and efficiently within established service level agreements (SLAs).
• Handle substantial volumes of employee lifecycle transactions, ensuring data quality and adherence to pre-defined processes (e.g., preparation of employment documents).
• Assist in researching, escalating, and resolving operational issues related to Workday and other systems.
• Propose and implement process improvements within your area of expertise.
• Utilize your knowledge of TPO systems and MS package tools to drive process automation.
• Easily adapt to changes, especially those related to new TPO systems.
• Build networks across various functions and locations by participating in diverse projects.

What do you need:

• Meticulous attention to detail, accuracy, and excellent data entry, organizational, and prioritization skills.
• Strong organizational skills and the ability to consistently follow up on tasks.
• Exceptional customer service, problem-solving, and multi-tasking abilities.
• Experience in a back-office and international environment, with a global mindset.
• A keen interest in technology and the latest developments in the TPO area.