Handle inquiries from employee and TPO colleagues and resolve issues via The People Office Support Center.
Deliver exceptional customer service and ensure all inquiries are accurately addressed in a professional, efficient, timely manner via TPOSC (The People Office Support Center) against established service level agreements (SLAs).
Handle high volumes of employee lifecycle transactions; you will ensure they are performed by following a pre-defined process and with data quality in mind (ex: preparation of employment documents in an efficient way, closing background checks).
Assist in the research, escalation, and resolution of operational issues related to Workday and other systems.
Propose solutions for process improvement and implement them within the area of expertise.
Apply your knowledge of different TPO systems and available tools within the MS package to propose and drive process automation.
Adapt to change easily, especially those related to the implementation of new TPO systems.
Cultivate networks across a variety of functions and locations with the organization by taking part in various projects.
requirements-expected :
Bachelor’s or Master’s degree in Administration, Information Systems or the equivalent combination of education, training, or work experience
Attention to detail, accuracy, and excellent data entry, organizational and prioritization skills,
Ability to work in an organized manner and consistently follow up on tasks.
Excellent customer-service, problem-solving and multi-tasking skills.
Ability to work in a back office and international environment (Global mindset).
Interest in technology and most recent technological developments in the TPO area
Very good written and spoken English (B2/C1)
offered :
Working in an innovative and flexible environment within an Established Global Company
Comprehensive onboarding process, adapted to individual Profile
Flexible work options: remotely, on-site or in a hybrid mode – we are open to your needs
Flexible working hours and a good work-life balance
Competitive salary with including private health insurance for employees and their family, group life insurance, pension plan
Language courses
Trainings Program
Contract of employment
On the job coaching and support
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
