Your Job

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to enable, support, and continuously develop our team members, ensuring they thrive in their roles.

Responsibilities

• Serve as the disciplinary lead in partnership with functional leads to empower employees for self‑responsibility and self‑organization.
• Identify required competencies and implement measures for people development.
• Collaborate closely with all CCM leaders to pursue and achieve the goals of the CCM vision and strategy.
• Handle disciplinary management activities (salary, promotion, leave of absence, evaluation, etc.) in line with employment‑law frameworks.
• Manage people‑related budget and administrative tasks.

Your Contribution

You will play a vital role in shaping the future international Customer Care matrix structure while balancing team enablement, personnel costs, and employee motivation.

Your Environment

Customer Care Management is an international matrix organization with colleagues from France, Germany, Italy, and Poland. Your disciplinary responsibility focuses on local employees.

Your Liberties

We value a passion for people management, flat hierarchies, and an international environment. Join us in a transformation process you can help shape.

Qualifications

Education

Successfully completed a degree or apprenticeship with a focus on HR/Personal development.

Experience

Experience in performance‑oriented people management, preferably in a global setting, with an ability to simplify complex situations and processes.

Skills

Minimum B2‑level English, C1‑level Polish, strong people‑management and leadership skills, coaching, learning, and facilitation expertise, communication and solution‑oriented mindset, and a conceptual working approach.

Soft Skills

Well‑experienced in intercultural team settings, thrives in a high‑paced and changing environment, handles conflicts constructively, and is enthusiastic about contributing to an open, tolerant, and diverse corporate culture.

Job Details

• Seniority level: Mid‑Senior
• Employment type: Full‑time
• Job function: Other
• Industries: Retail Apparel and Fashion