People & Organization Contact Center Support Specialist with German

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Our client is a well‑known international company with a rich history and a portfolio of iconic brands in food, pet care, and treats. It’s a place where people and values truly matter, offering a supportive and purpose‑driven work environment.

What would be your key responsibilities?

• Respond to Associates’ and Managers’ inquiries regarding P&O programs, policies, and procedures.
• Support execution of P&O transactions (e.g., data changes, employment processes, benefits administration).
• Provide guidance and training on P&O tools (MyP&O Portal, iTMS).
• Ensure compliance with organizational standards and procedures.
• Build positive relationships with stakeholders and promote the company’s culture based on the 5 Principles.
• Collaborate with regional and global teams to maintain process consistency.
• Identify issues in straightforward situations, analyze them, and make decisions based on factual information and standard procedures.

What are we looking for?

• Languages: Fluent in German, Polish, and English (written and spoken) – mandatory.
• 1–2 years in HR, administration, or customer service (Shared Services experience is a plus).
• Strong organizational skills and ability to work within established procedures.
• Problem‑solving skills for simple situations; decision‑making based on facts.
• Excellent customer focus and communication skills.
• Familiarity with HR systems (e.g., Workday, SAP HR) is an advantage.
• Accuracy, responsibility, and proactivity.
• Ability to work in a team and in an international environment.

We inform you that companies within the Adecco Group operating in Poland have implemented a reporting procedure required by the Whistleblower Protection Act. Detailed information is available in Adecco offices.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Administrative, Human Resources, and Customer Service

Industries: Retail and Food and Beverage Manufacturing