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PCI Support Analyst (Polish & English), Warsaw
  • Warsaw
PCI Support Analyst (Polish & English), Warsaw
Warszawa, Warsaw, Masovian Voivodeship, Polska
TN Poland
27. 2. 2025
Informacje o stanowisku

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PCI Support Analyst (Polish & English), Warsaw

Client:

VikingCloud

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e2ad084239c9

Job Views:

25

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Description

Support Analyst with English & Polish

Location: Warsaw, Poland

We are currently recruiting passionate, motivated, and enthusiastic English & Polish-speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels.

About VikingCloud

VikingCloud provides end-to-end security and compliance solutions to businesses throughout the world, offering the latest cloud-based solutions to secure networks and maintain compliance. Almost 5 million businesses use its award-winning platform, and the company maintains partnerships with many of the world’s leading acquirers and payment service providers.

This position

The Compliance Support Team provides world-class customer service for all their clients. To adhere to this commitment, we deliver prompt and courteous responses along with detailed customer support that is easily digestible to solve customer issues on the first contact.

Responsibilities

  • Responding to all customer service requirements, agreed with telephone service
  • Aim to resolve all queries on a first-call resolution basis
  • Customer Engagement and Experience
  • Ability to interact with customers on a personal level
  • Communicate clearly and effectively during all calls
  • Provide exceptional customer experiences at every customer touchpoint

Qualifications

  • Great level of English (minimum B2/C1) as well as minimum secondary education
  • Excellent communication skills in English in both verbal and written forms
  • Preferably some previous experience in customer service – ideally in a Contact Center or retail
  • Ability to work flexible shifts whilst displaying impeccable schedule adherence
  • A team player with a positive outlook and a passion for customer service
  • Strong attention to detail and the ability to multi-task
  • Excellent computing skills
  • Strong decision-making and problem-solving skills
  • Interest in Cyber Security and IT fields is a plus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state or local protected class.

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