HSBC Service Delivery (Polska) Sp. z o.o. is HSBCs global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Activities that involve Manual & Semi-automated Payments, Bills, etc. would fall under this job role.

The purpose is to continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s).

What you’ll be doing:

• Processing (input, control, monitoring, and approval) of payment orders from HSBC customers: outgoing/incoming, domestic/international, return of funds, cover matching management, etc.
• Authorization seeking with branch concerning account restrictions, liquidity availabilities, signature verification High Risk Countries, etc. Updating the procedures/manuals – upon Team Leader / Manager request
• Co-operation in solving all complaints issues connected to payment activities. Providing practical training and support for new joiners/cross-trained staff
• Active participation in initiatives which may lead to process simplification or automation
• Team Leader back-up. Preparing reports on Team Leader’s request
• Replying on Interface emails and requests. Providing support for other teams in Department when required
• Regular monitoring of queues and assigning team members to tasks accordingly
• Timely escalation of all technical problems or incidents. Monitoring of team’s generic mailbox

You’re a great candidate if you have these:

• Payments or Finance experience and knowledge,
• Commercial orientation combined with a customer driven approach. IT literacy,
• Professional experience in shared services environment would be an asset,
• At least communicative English language skills (B2 – minimum), Hebrew Language skills- mandatory,
• Analytical reasoning capabilities,
• Strong organizational, interpersonal and communications skills,
• Ability to work within international environment, ability to work under time pressure.

What you’ll get with us:

• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

Youll achieve more when you join HSBC.

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test
• Telephone screen
• Job interviews with the hiring managers

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: hr.krakow.pl@hsbc.com.