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Payments Operations Specialist with Hebrew Miejsce pracy: Kraków Your responsibilities Processing (input, control, monitoring, and approval) of payment orders from HSBC customers: outgoing/incoming, domestic/international, return of funds, cover matching management, etc. Authorization seeking with branch concerning account restrictions, liquidity availabilities, signature verification High Risk Countries, etc. Updating the procedures/manuals – upon Team Leader / Manager request Co-operation in solving all complaints issues connected to payment activities. Providing practical training and support for new joiners/cross-trained staff Active participation in initiatives which may lead to process simplification or automation Team Leader back-up. Preparing reports on Team Leader’s request Replying on Interface emails and requests. Providing support for other teams in Department when required Regular monitoring of queues and assigning team members to tasks accordingly Timely escalation of all technical problems or incidents. Monitoring of team’s generic mailbox Our requirements Payments or Finance experience and knowledge Commercial orientation combined with a customer driven approach. IT literacy Professional experience in shared services environment would be an asset At least communicative English language skills (B2 – minimum), Hebrew Language skills- mandatory, Analytical reasoning capabilities Strong organizational, interpersonal and communications skills Systems skills Ability to work within international environment, ability to work under time pressure What we offer Competitive salary Annual performance-based bonus Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN) Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking Benefits sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events corporate sports team retirement pension plan corporate library no dress code coffee / tea parking space for employees leisure zone extra social benefits employee referral program opportunity to obtain permits and licenses charity initiatives family picnics extra leave In-office gym Recruitment stages Online assessment Phone interview Job interview Welcome to HSBC! Your career opportunity Activities that involve Manual & Semi-automated Payments, Bills, etc. would fall under this job role. The purpose is to continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). HSBC Service Delivery (Polska) Sp. z o.o. HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories. HSBC Service Delivery (Polska) Sp. z o.o. is HSBCs global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year. Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. Thank you for interest in HSBCBefore you apply, please note that we will take into the consideration only applications that include the following statement:.“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”.Due to the high number of applications, we reserve the right to contact selected candidates onlyIn case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.recruitment@hsbc.com.