Payments Monitoring Team Lead

GR8 Tech

GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win. We deliver high‑impact, full‑cycle tech solutions designed to scale. From seamless integration and expert consulting to long‑term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead. We have 1,000+ talented professionals on board, building success stories for operators worldwide.

What You’ll Be Driving:

• Taking full responsibility for managing payments monitoring, traffic oversight, PM switching, and proper escalation of requests.
• Reviewing and evaluating each team member’s work and making decisions on hiring or termination.
• Leading the monitoring team and ensuring they have the knowledge and skills needed to meet SLAs.
• Training new employees on company policies, procedures, and ethics to ensure role clarity.
• Monitoring charts and alerts to identify areas for improvement and respond to traffic drops.
• Collaborating with other departments and payment providers to ensure customer satisfaction.
• Monitoring team KPIs to ensure compliance with established standards.
• Collecting, presenting, and reporting on key results, KPIs, and team achievements.
• Leading and controlling internal monitoring processes and ensuring SLA targets are met.
• Overseeing internal notifications and driving automation and process improvements.

What Makes You a GR8 Fit:

• Understanding of payment solution principles across different regions.
• Experience in high‑volume, multitasking environments.
• Strong stress resistance in fast‑paced operational settings.
• Proactive approach to tasks and problem‑solving.
• Excellent communication and negotiation skills.
• High attention to detail.
• Strong organizational skills.
• Confident and timely decision‑making.
• Strong analytical skills for monitoring, investigation, and resolving complex situations.
• Team management experience.
• Ukrainian or Russian (fluent) and English required.

Why You’ll Love Working Here:

Benefits Cafeteria

• Sports – gym, yoga, or any activity to keep you active.
• Medical – insurance and wellness services.
• Mental health – therapy or coaching support.
• Home office – ergonomic furniture, gadgets, and tools.
• Languages – courses to improve or learn new skills.

Work‑life

• Parental support with paid maternity/paternity leave and monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, and emergency time off.Remote‑first setup with full tech support and coworking compensation.
• Regular team events – online, offline, and offsite.
• Learning culture with internal courses, career development programs, and real growth opportunities.

Our Culture & Core Values

• Fuelled by trust: we’re open, honest, and have each other’s backs.
• Own your game: we take initiative and own what we do.
• Acceler8: we move fast, focus smart, and keep it simple.
• Challenge accepted: we grow through challenges and stay curious.
• Bulletproof: we’re resilient, ready, and always have a plan.

To keep things efficient, please apply only for roles that closely match your experience.