Team: Partnerships

Department: Operations

Place of work: Warsaw

Salary: 14 000 - 17 000 PLN gross OTE (base + quarterly bonus)

About us

Meet Packhelp. We’re helping nearly 80,000 companies worldwide. On the surface we’re a packaging company, but underneath we’re one of the fastest‑growing tech firms in Europe, backed by over €50 M from leading investors.

We are looking for an experienced and highly motivated Partnership Account Manager to join our team. This role is for someone who thrives in a dynamic environment, communicates with confidence, and can manage multiple priorities without losing focus on quality and results. You will take full ownership of relationships with key B2B partners, ensuring smooth cooperation, high‑quality project delivery, and long‑term business growth. You will act as a strategic advisor to our clients, coordinate cross‑departmental work, and manage end‑to‑end projects from briefing and planning to execution, reporting, and optimisation.

What you’ll do

• Manage and grow relationships with key B2B partners, ensuring long‑term satisfaction and business expansion.
• Lead meetings, negotiations, and strategic discussions with senior‑level client stakeholders.
• Coordinate and deliver projects end‑to‑end: from receiving the brief, through planning, execution, cross‑team alignment, to reporting and post‑analysis.
• Act as the main point of contact for assigned clients — ensuring clear communication, expectation management, and proactive issue‑solving.
• Work closely with internal teams including production, logistics, marketing, IT, pricing, and operations to ensure timely and high‑quality delivery.
• Identify client needs, market trends, risks, and opportunities — and recommend actionable solutions.
• Track and analyse performance metrics, prepare reports, and translate data into business insights.
• Prioritise tasks effectively in a fast‑paced environment, managing multiple projects simultaneously without compromising quality.

Requirements, must‑have

• Fluent English and Polish – proficiency (C1), both written and spoken.
• Minimum 3 years of experience as a Project Manager, Account Manager, Partnership Manager, or in a similar client‑facing role.
• Proven experience working with large B2B clients, including leading meetings, negotiations, and managing expectations.
• Strong confidence in business communication across different levels of an organisation.
• Demonstrated experience in end‑to‑end project management.
• Ability to work under time pressure while maintaining high‑quality standards.
• Experience in cross‑functional collaboration with teams such as production, logistics, marketing, IT, and pricing.
• Excellent communication skills – clear and structured emails, briefs, and verbal communication.
• Strong sense of ownership and accountability for delivering results.
• Basic data analysis skills – ability to identify trends, issues, and recommend next steps.
• Ability to manage multiple ongoing projects simultaneously.

Nice to Have

• Experience in the packaging or e‑commerce industry.
• Familiarity with tools such as HubSpot, Slack, PowerBI.
• Solid working knowledge of Excel/Google Sheets (SUMIF, COUNTIF, VLOOKUP, filtering, sorting, pivot tables).
• Understanding of basic business/sales concepts (e.g., margin vs. markup, AOV, GMV, EBITDA).
• Knowledge of production or supply chain processes.

Benefits

• Top‑notch HQ – 2500 square metres filled with tech and goodies such as a barista, lunches, and brunches! All in a great location, close to the city centre with free parking.
• Flexible working hours – work‑life balance and the possibility to work remotely.
• Access to the latest technology, our own apps, a MacBook, and industry‑standard software.
• Private healthcare, life insurance, mental health support, and a subsidised MultiSport card.
• Performance‑based pay raises and bonuses for employee referrals.
• Internal workshops, training sessions, and a learning budget.
• Remote work from anywhere in the world for up to 90 days a year.
• 26 paid vacation days and 1 extra “Better Future Day” for contributing to a better world.

More about us

We are experts in the unboxing experience. We create revolutionary technology that supports the growing packaging needs of all business models. Our proprietary software unleashes creativity, speeds up packaging development, and automates mundane tasks. Above all else, we help connect brands with sustainable yet affordable packaging solutions.

While Packhelp HQ is based in Poland, our thriving community of product engineers, creatives, marketers, and more work around the globe in Spain, France, the Netherlands, and beyond. In 2021, we revamped the Packhelp office to be an inclusive, supportive, and engaging space, no matter where our awesome employees are based. Come and see for yourself!

We do not use external providers to process candidate offer letters, and we do not require an upfront payment to participate in our recruitment process.