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Junior Customer Support Associate
Junior Customer Support Associate
At Arrow, were currently looking for a Junior Customer Support Associate . In this position, youll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.
Formal Business Title: VAS Order Representative
Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements
Assist Sales with overall Quote to Order activities
Work with the Asset and different portals to expedite factory purchase orders to meet customer opening order demands
assist in maintenance for contract pricing
Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites
Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner
Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.) Entry level role, suitable for candidates with foundational experience in customer service or sales support, or those looking to gain more experience in this area.


1 year of experience or High school graduate with equivalent related experience
~ Must be familiarized with ERP systems
~ Basic to intermediate knowledge of Microsoft Excel is a must
~ Experience supporting sales efforts
~ Ability to communicate fluently in English; knowledge of German or French is a strong plus


This is a full-time position
Permanent contract
Other benefits - Private medical care program, Multisport card
Full time

Gdańsk - Oferty pracy w okolicznych lokalizacjach