Informacje o stanowisku

ZAKRES OBOWIĄZKÓW:

• HR Process Documentation
• Create, review, and update HR process documentation, FAQs, and user guides in the internal knowledge base
• Policy & Compliance Alignment
• Ensure content is aligned with current policies, legal requirements, and internal standards
• Content Governance
• Apply governance principles to maintain consistency in tone, structure, and terminology
• Service Portfolio Management
• Maintain and update the HR Support Services portfolio, ensuring all services are clearly described, categorized, and accessible
• Process Collaboration
• Work with process owners to reflect changes in scope, responsibilities, and service levels
• Change Communication
• Support communication and rollout of new or updated services/process changes to internal stakeholders
• Content Monitoring & Improvement
• Monitor content usage and feedback to identify gaps, outdated information, or improvement opportunities
• Use analytics and user insights to enhance the usability and relevance of HR content
• Accessibility & Inclusion
• Ensure accessibility and inclusivity standards are met across all published materials
• Validation & Approval
• Collaborate with HR process owners, legal, compliance, and applicable product owners to validate and approve content updates
• Digitalization & Continuous Improvement
• Participate in projects related to HR digitalization, process improvement, and employee experience

• Excellent English, both written and spoken
• Proficiency in ServiceNow, SAP SuccessFactors, and Microsoft Office
• Strong customer service mindset with attention to clarity and user experience
• High organizational skills and attention to detail
• Experience in HR operations, knowledge management, or content development
• Strong writing, editing, and communication skills
• Ability to manage multiple priorities and collaborate effectively across teams
• Familiarity with HR processes and preferably ServiceNow and SAP SuccessFactors
• Bachelor’s degree in Human Resources, Communication, Business Administration, or related field

• Hybrid work model – balance flexibility with collaboration in a modern office environment
• Private medical care – comprehensive healthcare coverage for your wellbeing
• Life insurance package – additional security for you and your loved ones
• Sports card – access to Multisport or an equivalent program to keep you active
• Learning & development platforms – access to ongoing education and upskilling opportunities
• Friendly and inclusive work culture – be part of a team that values collaboration and diversity
• Modern office environment Gdańsk Olivia Prime – good coffee, chillout zones, and a space designed for focus and creativity

Gdańsk - Oferty pracy w okolicznych lokalizacjach