Outbound Sales Operations Manager

The Operations Manager I is responsible for the sales project and for coaching and supervising a group of team leaders. The person in this position is also responsible for managing outbound sales campaigns.

Core Responsibilities

• Client Service Excellence: Analyze client agreements and implement improvements to enhance service delivery.
• Revenue Growth: Drive revenue through effective planning and budgeting.
• Team Leadership: Train and develop the team; manage performance and task assignments.
• Operational Management: Oversee operational reports and maintain high performance standards.
• Outbound Sales Campaign Management: Develop and manage outbound sales campaigns to drive sales growth and meet organizational targets.
• Client Relations: Build strong relationships with clients for better collaboration.
• Leadership Guidance: Ensure consistent policy application and address performance issues.
• Coaching: Conduct one-on-ones for performance reviews and development.
• Engagement: Create a positive work environment and resolve employee issues professionally.
• Cross-Function Collaboration: Work with other departments (training, HR, Quality, WFM, TA) to address issues and enhance performance.
• Client Success: Implement best practices and adjust staffing to exceed client expectations.
• Team Management: Lead a team of leaders effectively.

Candidate Profile

• Experience: + 1.5 years in a similar position and previous experience in a call center (outbound) preferred.
• Language skills: Polish (native) + English (B2)
• Technical skills: Experience in working with tools designed for outbound calls.
• Coaching & Improvement: Strong coaching skills and ability to enhance processes.
• Resilience & Communication: Work well under pressure and communicate effectively.
• Project Management: Ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.
• Flexibility: Willingness to work a flexible schedule from out office inLublin.

Our benefits

• Full-time employment contract.
• MyBenefit cafeteria (with possibility to have MultiSport card).
• Private medical care (Luxmed).
• Private life insurance on preferential terms.
• Access to e-learning platforms.
• Language classes.
• Employee Assistance Program (psychological, managerial, legal, and financial counselling).
• Great events, competitions and lotteries.

Location: Poland, Lublin

Time Type: Full time

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