Nubinno is a leading consultancy and technology company specialising in pharmaceutical serialisation, digital transformation, and supply chain compliance optimisation. We support pharmaceutical manufacturers, CMOs, MAHs, and global partners in achieving regulatory excellence and operational efficiency across multiple global markets.The Outbound Call Center Representative is accountable for generating Sales Accepted Leads (SALs) by engaging prospective clients via phone, email, and other outreach channels. This position demands strong communication skills, discipline, and the ability to learn and map complex B2B markets quickly.Your core mission:Identify potential clients → Contact them → Qualify their needs → Create sales-ready opportunities for our consulting and technology services.

Outbound Call Centre Representative

Key Responsibilities

• Conduct high-volume outbound calls (minimum 50 calls per day required to qualify for the base salary).
• Perform structured outreach via email, LinkedIn, and other channels.
• Generate Sales Accepted Leads (SALs) and book introductory meetings with decision-makers.
• Follow up on leads from webinars, events, and marketing initiatives when required.
• Map the pharmaceutical market: MAHs, CMOs, distributors, technology partners, and supply chain stakeholders.
• Identify key decision-makers and evaluate potential business opportunities.
• Continuously gather and update information about client accounts.
• Document insights and account data in the CRM.
• Apply Nubinno’s qualification criteria to assess prospect fit, interest, timeline, and use case.
• Maintain a strong pipeline of early-stage opportunities.
• Support Account Executives with pre-call research and account intelligence.
• Work closely with Marketing and Account Executives.
• Share feedback on outreach performance, messaging, and market dynamics.
• Participate in ongoing sales and product training to stay current with Nubinno’s service offerings.
• Log all outreach activity thoroughly in Zoho CRM (calls, emails, notes, updates).
• Provide weekly reports on performance, pipeline status, and insights.
• Track SAL conversion metrics and continuously improve outreach efficiency.

Required Skills & Qualifications

• Experience in outbound sales, telesales, SDR/BDR roles, or similar (B2B preferred).
• Strong communication skills - clear, confident, and persuasive.
• Excellent verbal and written skills in English; additional languages are advantageous
• Ability to perform at least 50 outbound calls per day reliably and consistently.
• Curiosity and strong research abilities to understand complex client environments.
• Proficiency in organising leads, identifying opportunities, and handling objections.
• Comfortable working with KPIs, CRM systems, and structured processes.
• Good command of English (additional languages are a plus).

What We Offer

• Competitive compensation (base salary + performance-based bonuses tied to SALs).
• Clear KPIs and transparent advancement path toward Account Executive or Senior SDR roles.
• Opportunity to work within a fast-growing niche in pharma operations and compliance.
• Professional training on pharmaceutical serialisation, compliance frameworks, and advanced sales methodologies.
• Supportive team culture with space to grow, learn, and contribute.

• ≥50 outbound calls per day
• Constantly achieving your monthly targets
• Strong volume of high-quality SALs
• Accurate CRM documentation
• Growing understanding of the pharma serialisation/compliance ecosystem
• Ability to secure discovery meetings with key stakeholders