Introduction
We’re looking for an experienced and driven Order to Cash (O2C) Team Leader to join our Finance Operations team in Kraków. This role is ideal for someone with a strong background in Accounts Receivable, Credit Management, and Collections, who also enjoys leading teams and driving process improvements across international operations.
Your Role And Responsibilities
You’ll be responsible for managing a team of 10+ O2C specialists delivering services across multiple countries, supporting ERP transitions, and ensuring compliance with KPIs and governance standards.
Key Responsibilities
- Lead and coach a team of 10+ O2C analysts delivering end-to-end O2C services, including credit risk assessment, invoice processing, collections, and shipping documentation support.
- Oversee scope transitions, onboarding new team members, and stabilizing processes.
- Support ERP projects (SAP ECC/S4HANA), including UAT, documentation, and training.
- Drive automation and standardization initiatives (e.g., RPA, SOPs).
- Design, monitor and report on KPIs, SLAs, and ensure SoD/SoW compliance.
- Act as a liaison between operations and senior stakeholders during change management.
Required Technical And Professional Expertise
- 5 years of experience in O2C/Accounts Receivable, including team leadership.
- Hands-on experience with SAP ECC and S/4HANA.
- Strong Excel skills (including VBA).
- Proven track record in process improvement and transition management.
- Excellent communication and stakeholder management skills.
- Fluent in English; other languages are a plus.
- Experience in multinational shared services or BPO environments.
- Exposure to audit processes and internal controls.
Seniority level
Employment type
Job function
Industries
- IT Services and IT Consulting
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