Informacje o stanowisku
Responsibilities:
- Provide customer support through both email (85%) and phone (15%) communication in DACH region
- Handle orders, returns, deliveries and billing-related inquiries
- Collaborate closely with logistics, finance and sales departments
- Maintain accurate and up‑to‑date customer information
- Escalate and resolve issues promptly to ensure high customer satisfaction
- Contribute to process improvements within the Order‑to‑Cash cycle
Requirements:
- Customer Service experience - at least 1 year (office / international, corporate environment)
- English - B2
- German - B2
- Strong communication and problem-solving skills
Nice to have / optional:
- Professional experience in the Order To Cash processes
- Familiarity with other European languages
Offer:
- Hybrid (3+2) with the office located in Katowice
- Package of benefits: sports card (Multisport), private medical care (Medicover)
- Contract of employment, directly with the employer
- Possibility to start in May, June or July 2026
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Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
Praca KatowiceKatowice - Oferty pracy w okolicznych lokalizacjach
