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Home to the worlds best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
Behind our iconic power brands that touch millions of lives daily – from Dettol and Lysol to Durex and Nurofen – lies a dynamic and vital engine: Reckitts Global Business Services (GBS).
Fuelled by a culture of positive energy and co-creativity - while learning together – One Reckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. Were a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We’re not a traditional back-office function; we’re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt’s mission.
As the GBS OTC (Dispute, Deduction & Trade Spend) Cross Functional Manager, you will lead a cross-functional team responsible for the end-to-end governance, validation, and settlement of customer disputes, cash deductions, and trade spend activities across markets. You will oversee the investigation and resolution of claims, ensuring robust controls, audit-ready documentation, and standardized processes that drive working capital improvement and revenue leakage prevention.
Your remit spans the management of trade promotion and rebate settlements, as well as the triage and resolution of customer deductions and disputes. You will partner closely with Sales, Customer Service, Supply Chain, and Finance to validate claims, recover invalid deductions, and implement upstream fixes that reduce recurring issues. Leveraging digital tools such as SAP and High Radius, you will drive automation, enhance analytics, and publish actionable insights to optimize performance and policy adherence. As a leader, you will monitor SLAs and KPIs, develop your team, and foster a culture of continuous improvement and cross-functional collaboration.
Strategic thinking, Business accumen, Project management, productivity management, Financial systems.
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitts potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitts pay for performance philosophy.
We recognise that in real life, great people dont always tick all the boxes. Thats why we hire for potential as well as experience. Even if you dont meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.