about-project :

The OSS (On Site Services) Country Lead is responsible for overseeing day-to-day Information Technology infrastructure operational services for the respective Countries. This role ensures the smooth operation, support, and maintenance of EIT (Enterprise IT) infrastructure services, aligning with global organizational goals, smoothly landing global initiatives and ensuring optimal performance and user satisfaction.

responsibilities :

1.Operational Management:
-Oversee daily EIT operations within the assigned country(s) or cluster, ensuring all infrastructure services are running smoothly and efficiently.
-Manage and monitor EIT infrastructure and services to ensure availability and performance.
-Coordinate and lead the local IT teams to deliver consistent and high-quality support.
2.Incident and Problem Management:
-Manage and resolve EIT incidents and problems in a timely manner, minimizing downtime and disruption to business operations, leveraging and connecting with global towers and sub-towers.
-Implement and maintain incident and problem management processes in alignment with ITIL best practices.
3.Service Delivery:
-Ensure EIT services are delivered in accordance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
-Monitor service delivery performance and implement improvements to enhance service quality and efficiency.
4.Project Management:
-Lead and participate in IT projects, ensuring they are completed on time, within scope, and budget, following global defined standards.
-Coordinate with cross-functional teams and stakeholders to ensure successful project delivery.
5.Vendor Management:
-Manage relationships with external vendors and service providers, ensuring they meet their contractual obligations.
-Manage contracts performance and ensure the delivery of quality services.
6.Financial Responsibilities:
-Develop and manage the EIT operational budget for the assigned country(s) or cluster.
-Monitor expenses and ensure adherence to budgetary constraints.
-Conduct financial analysis related to IT operations, identifying cost-saving opportunities and efficiencies.
-Provide financial forecasts and projections for IT projects and operational activities.
7.Compliance and Security:
-Ensure compliance with corporate EIT policies, standards, and regulatory requirements.
-Implement and maintain EIT security measures to protect organizational data and systems.
8.Team Leadership:
-Lead, mentor, and develop the local IT team, fostering a culture of continuous improvement and professional growth.
-Conduct regular performance reviews and provide feedback and coaching to team members.
9.Communication and Collaboration:
-Act as the primary point of contact for IT-related issues within the assigned country(s) or cluster.
-Collaborate with global and regional IT teams to ensure alignment with overall IT strategy and initiatives.
10.Stakeholder Management:
-Act as the primary point of contact for EIT-related issues within the assigned countries or cluster.
-Engage and collaborate with local and regional IT and business stakeholders to ensure alignment with overall EIT strategy and initiatives.

requirements-expected :

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Proven experience in IT operations management, preferably in a multi-country or cluster setting.
Strong knowledge of ITIL practices and IT service management (ITSM).
Excellent leadership and team management skills.
Experience in project management and leading IT projects.
Strong problem-solving and decision-making abilities.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Familiarity with IT security practices and compliance requirements.
This position may require occasional travel within the assigned country(s) or cluster.
Ability to work flexible hours to accommodate global operations as needed.

benefits :