Due to continued growth, we are looking for a Solution Expert with English to provide support to Diebold Nixdorf Service Operations and local service Partners. As part of this team, you will deal with all technical problems and identify solutions for numerous Diebold Nixdorf system and third-party products in close cooperation with Field Processes and Tools - Product Support. You will be the first point of contact for our senior field service engineer in case of Hard-or Software problems.
You will be joining a business that are the leading edge of Fin Tech Systems. We are creating new innovative ways for consumer interaction. We are a Global company driving change in over 160 counties Worldwide. Join us and be an integral part of our exciting journey.
responsibilities :
Creating, reviewing and improving technical documentation and problem reports
Assisting in customer project piloting for moderately complex products
Assuming responsibility for complex tasks relating to the management and further development of the groups internal processes
Supporting a medium/large-sized product range, not just in terms of the number of products but also in terms of their complexity and similarities to other supported products
Processing support inquiries from local partners and local Service Operations. This includes activities such as: analysis of empirical errors, evaluation of trace and log files, on-site system repair in escalation cases
Monitoring (complex) product benchmarks (e.g. failure frequency). Generating corresponding evaluations and statistics and forwarding them to the appropriate party for resolution (Field Processes and Tools - Product Support, Professional Services, etc.)
Manage all technical aspects for assigned products from introduction to the local market till end of service
requirements-expected :
Working experience in technical functions
Advanced spoken and written English (at least B2/C1 level)
Network knowledge (topology, router, switch, proxy, routing, VLANs, DNS, DHCP, Tp.net) and scripting language for windows
Experience in administration of customer IT infrastructure
Understanding of Service Desk (area) general processes
offered :
Contract of employment
Trainings from the first day of work
Employee Assistance Program - wide range of services, advice on topics such as mental health, family problems, financial and legal issues, career management, preparation for retirement, etc.
Insight and Knowledge of cutting-edge technologies
Various options for personal development (career paths, internal recruitment, trainings, assisting ad hoc projects etc.)
Possibility to use foreign languages on a daily basis
Teamworking and supportive atmosphere
Wide range of benefits:
life insurance,
private medical care,
Multisport card,
26 days of holiday regardless seniority,
over 8000 industry recognised certified trainings,
