? We’re Hiring: Order to Invoice Specialist

About the Role

As an Order to Invoice Specialist, you will manage the full order lifecycle — from sales order creation through shipment and invoicing — ensuring accuracy, timely delivery, and high service quality. You will work closely with Logistics, Finance, and Warehouse teams to support smooth Order-to-Invoice (O2I) processes.

• Process customer sales orders end-to-end in the ERP system, including sales orders, shipments, and commercial invoices.
• Create and manage transportation orders in POSM and DHL systems to ensure timely and accurate deliveries.
• Coordinate with the warehouse by issuing pick & pack and shipping instructions.
• Monitor order fulfillment and proactively resolve order-related issues and discrepancies.
• Handle customer complaints, including organizing returns to the warehouse and issuing credit memos in the ERP system.
• Manage outbound sample shipments, preparing export and intra-EU documentation and coordinating deliveries via DHL.
• Ensure smooth export and import customs clearance for sample shipments, including tracking and issue resolution.
• Track and trace shipments and act as a key contact for logistics partners, including DHL E-commerce Poland and DHL Express.
• Maintain accurate and complete transactional data in ERP and logistics systems.
• Liaise with Logistics, Finance, and Warehouse teams to support efficient order fulfillment and invoicing.
• Support order-to-invoice processes by ensuring data accuracy and timely documentation flow.
• Ensure compliance with the Group’s internal controls, policies, and procedures, and support continuous process improvements.

What We’re Looking For

• Good command of Polish and English (minimum B2 level).
• At least 1 year of experience working with an ERP system in Sales & Distribution, Order Management, or a similar order-processing–focused module.
• Proficient in MS Excel and confident working with data and reports.
• Bachelor’s degree or equivalent professional experience; background in accounting, finance, logistics, or technical/engineering fields is an advantage.
• High attention to detail with strong accuracy in data entry and transactional processing.
• Proactive attitude, strong sense of ownership, and a continuous improvement mindset.

Nice to Have

• Experience with Microsoft Dynamics NAV (Navision).

What We Offer

• Stable employment with salary growth aligned to skills development.
• Opportunity to join private medical care.
• Additional bonuses and holiday gifts.
• Opportunities for professional development and upskilling.

Interested? Apply now or share with someone who might be a great fit!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, Customer Service, and Supply Chain

Industries

Tobacco Manufacturing

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