Informacje o stanowisku

Order to Cash Junior Specialist with German (She/He/They)

Company: Accenture

Level: Specialist

Working hours: Full time

Remote recruitment

Published: 2024/09/10

THE WORK:

As a Customer Service Representative, you will be responsible for ensuring customer satisfaction by managing sales orders, processing customer claims, and collecting overdue payments. This is an end-to-end role and ensures development throughout O2C operations. Previous experience within the O2C area is an asset.

• Process sales orders and ensure timely delivery to customers
• Resolve customer queries and claims or complaints in a timely and professional manner
• Collaborate with cross-functional teams to ensure customer satisfaction
• Collect overdue payments and resolve financial disputes
• Maintain prices and pricing conditions according to rules and procedures
• Process rebate reports and issue credit notes according to customer agreements
• Continuously improve customer experience through effective communication and problem-solving skills
• Ensure update and maintenance of country Desktop Procedures, Supporting Documents, and Standard Operating Procedures
• Adhere to SLA and KPI targets

HERE’S WHAT YOU’LL NEED:

• Fluent English and German
• Ability to work in a group

BONUS POINTS IF YOU HAVE:

• Knowledge of SAP
• Knowledge of any kind of ticketing tools such as SSF, ServiceNow, or Salesforce

ABOUT US:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics, and digital technologies, helping clients to improve their productivity, customer experience, and performance.

If you are interested, please send your CV in English by clicking the "apply now!" button .

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation, or any other basis impermissible under Polish law.

Details

• Finance & Accounting, Customer Service, BPO/SSC

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