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Order to Cash Consultant (He, She, They) - ICH Europe, Gdańsk

Client:

Accenture

Location:

Gdańsk

Job Category:

Other

EU work permit required:

Yes

Job Reference:

02e499018504

Job Views:

22

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

The Order to Cash (O2C) team is a team of skilled professionals specializing in Customer Service and the overall Order to Delivery and Bill to Cash processes. As an O2C Specialist, you will play a crucial role in delivering high-quality services to our international clients.

THE WORK

You will be part of the team responsible for the O2C Strategy: Operating Model definition, Service Strategy, O2C Process Transformation among other typologies of projects.

Gain knowledge about leading O2C IT solutions and work as a functional consultant, responsible for their implementation across all project phases: analysis, design, build, test, and deployment.

You will be involved in:

1. Process Optimization: Evaluate and analyze existing Order to Cash processes to identify areas for improvement. Develop and implement strategies to streamline and optimize order processing, invoicing, and cash collection.
2. System Integration: Collaborate with cross-functional teams to integrate Order to Cash systems and ensure seamless data flow. Provide expertise in configuring, testing, and troubleshooting Order to Cash modules within ERP systems.
3. Customer Relationship Management (CRM): Work closely with customer service and sales teams to enhance customer satisfaction and resolve order-related issues promptly. Implement strategies to improve communication and collaboration between departments involved in the Order to Cash cycle.
4. Reporting and Analytics: Design regular reports to track key Order to Cash performance metrics. Utilize data analytics to identify trends, patterns, and opportunities for improvement.
5. Training and Knowledge Transfer: Conduct training sessions for end-users on Order to Cash processes and systems. Provide ongoing support and knowledge transfer to client teams to ensure effective utilization of implemented solutions.

We are delivering our work mostly remotely but knowing that Intelligent Consulting Hub Europe (ICH) way of working is also based on traveling and serving advisory, typically working closely with our Clients in their offices. Willingness and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term is still required.

Minimum Requirements:

1. Knowledge of end-to-end Order to Cash processes, including order processing, billing, credit management, collections, and cash application.
2. Knowledge of Order to Cash systems and proficiency in using ERP systems (e.g., SAP, Oracle).
3. Significant exposure to Order to Cash processes.
4. Excellent English communication skills (written & spoken), and proficiency in another foreign language (e.g., German, Italian, Russian, French, Spanish) is an asset.
5. Strong analytical skills.
6. Excellent teamwork and ability to work in a distributed delivery environment.

WHAT WE OFFER?

1. Employment contract.
2. Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
3. A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
4. Employee Assistance Program - legal, financial, and psychological consultations.
5. Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
6. Paid employee referral program.
7. Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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